Quality Assurance, Monitoring & Testing Group Manager

Citi is looking for an experienced Quality Assurance & Controls Group Manager to lead monitoring, testing, and control assessment activities that directly strengthen risk management quality across a global financial services environment. In this senior leadership role, you will oversee a large team of professionals, shape the integrity of Citi's Control Framework, and drive meaningful improvements to how risk and quality standards are assessed, tested, and reported. This is a high-impact position for a seasoned risk and control leader ready to operate at the intersection of governance, quality assurance, and operational excellence.

Lead a large team of risk and control professionals, providing clear direction, accountability, and hands-on guidance to junior managers and senior contributors to deliver high-quality outcomes. Own the accuracy and completeness of Citi's Control Framework implementation, including Risk Control Policy, Control Standards, Issue Management Policy, Lessons Learned Policy, and Control Inventory. Design and execute Monitoring and Testing programs for key controls, covering control design assessment, operational effectiveness evaluation, and testing tool development to measure control performance against defined risks. Assess internal activities and processes against required policies, standards, and procedures to identify areas of risk, non-compliance, or control weakness. Oversee quality testing for business function quality control and transformation lead quality control activities, ensuring completion standards are met post-process execution. Consolidate and act on stakeholder feedback related to quality assurance, resolving issues efficiently and maintaining a continuous improvement cycle. Report regularly on quality control outcomes and control effectiveness to senior management and key stakeholders, translating complex findings into clear, actionable insights. Required qualifications & skills 10 or more years of experience in operational risk management, compliance, audit, or control-related functions within the financial services industry. Deep expertise in control design, assessment, and execution, with a demonstrated ability to identify, measure, and remediate key risks and control gaps. Hands-on experience across risk and control disciplines including audit, Managers Control Assessment, and Monitoring and Quality Assurance functions. Fluency in data analysis and reporting tools, including advanced proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to build dashboards and generate actionable insights from complex data sets. Comprehensive knowledge of compliance laws, regulatory frameworks, and industry best practices relevant to quality assurance and monitoring lifecycles. Strong leadership and decision-making capability, with a track record of managing control-related programs and influencing senior stakeholders up to Director and Managing Director level. Business-level English proficiency, with the ability to operate and communicate effectively across global teams spanning the UK, Asia, and the US. Beneficial skills & qualifications Experience in project management, particularly in combination with risk, control, or financial services operations environments. Broad familiarity with financial services products, operational workflows, and the internal ecosystem of a global banking institution. Master's degree or postgraduate qualification in a relevant discipline such as finance, risk management, or business administration.

Joining Citi means stepping into a senior leadership role with genuine scope and global reach. You will collaborate with cross-functional teams across the UK, Asia, and the US, working at the centre of Citi's risk and control agenda while building lasting professional relationships with senior leaders across the organisation. A hybrid working model offering 3 days in the office and 2 days working remotely, giving you