Customer Service Management - Field Service Representative

Summary The lead Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the customer and engineering, the FSR will support the overhaul, management, repair, installation, and maintenance of various commercial derivative military engine programs including but not limited to the F103 and CFM56.

Job Title Customer Service Management - Field Service Representative (Lead Military FSR, F103/CFM56) Company Intro/About GE Aerospace GE Aerospace is a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We are committed to advancing aviation technology through a relentless focus on  safety ,  quality , and  innovation . Our teams support customers around the globe with responsive service, technical expertise, and mission-focused execution. Site, Business, OR Functional Area Overview This position is part of our  Field Services and Maintenance  organization supporting military customers operating  commercial-derivative military engine programs , including (but not limited to)  F103 and CFM56 . The role is based in  Maryland (Other MD, US)  and provides on-site customer support, interfacing directly with customer maintenance teams and GE Aerospace engineering and factory organizations to deliver contractual and business objectives.

Overview The  Lead Military Field Service Representative (FSR)  provides  on-site technical assistance  to military organizations to meet both contractual commitments and business objectives. Acting as a key liaison between the customer and GE Aerospace engineering and factory teams, the FSR supports the  overhaul, management, repair, installation, and maintenance  of assigned propulsion system programs. This role requires strong hands-on technical capability, disciplined troubleshooting, and the ability to coach and influence customer teams to improve maintenance effectiveness, readiness outcomes, and overall customer experience.

Technical Interpretation & Guidance : Interpret technical data and instructions to support maintenance and troubleshooting execution. Tooling & Handling Support : Provide technical assistance identifying special tools and proper use of tooling and handling equipment. Training & Knowledge Transfer : Recommend and develop local, informal training in support of maintenance and troubleshooting tasks; identify training gaps and needs. Fault Analysis & Troubleshooting : Review reported malfunctions, assist with fault isolation and root cause analysis, and provide support to resolve maintenance issues. Maintenance Effectiveness Review : Evaluate effectiveness of maintenance actions to improve practices and reduce repeat issues. Logistics & Planning Support : Assist the customer with logistics tasks including work scope reviews, maintenance scheduling, data recording, and hardware tracking/availability. Analytical Problem Solving : Apply analytical tools to support root cause analysis, issue resolution, and trend identification to improve reliability and maintenance performance. Hands-On Best Practices : Demonstrate best methods for disassembly, repair, and assembly of engines and engine components, with strong focus on safety and quality. Customer-Liaison Responsibilities : Serve as primary liaison between customer and GE Aerospace personnel for maintenance, logistics, and operational task coordination.

Education : Bachelor’s degree from an accredited college or university OR a high school diploma / GED with a minimum of  4 years of experience  in a field service / maintenance position as a Military Field Service Representative Experience : Minimum of  3 years  of field maintenance, modification, and repair experience on propulsion system products Additionally, candidates must be