Service Processing Support Associate II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

As an Associate II, you'll play a key role in delivering exceptional service and operational support to both customers and business partners. Working under general supervision, you'll investigate and resolve inquiries, support process improvements, and contribute to business initiatives that help drive organizational success. This is an excellent opportunity for someone looking to build their professional experience, develop new skills, and grow within a collaborative and supportive environment.

Serve as a trusted resource for internal and external business partners by responding to written and verbal inquiries in a timely and professional manner. Research, investigate, and resolve customer and business partner requests of varying complexity. Support system and application testing efforts to ensure solutions meet business needs and perform effectively. Identify, document, and escalate system or policy issues while helping drive continuous improvement. Monitor, maintain, and communicate daily operational metrics and work conditions to support business objectives. Collaborate with management and subject matter experts on projects and initiatives requiring sound judgment and problem-solving skills. Follow established procedures while exercising independent decision-making to deliver quality results.

Strong communication and customer service skills. Excellent attention to detail and organizational abilities. Analytical mindset with the ability to investigate issues and identify solutions. Ability to manage multiple priorities in a fast-paced environment. Strong collaboration skills and a desire to learn and grow professionally.

0-2 years of professional experience in customer service, operations, administrative support, or a related field. #LI-SH3   Skills Analytical Thinking, Application Testing, Business Initiatives, Collaboration, Identifying Problems, Problem Resolution, Problem Solving, Process Improvements, Service Processing, Taking Initiative, Technical Support   Compensation Compensation offered for this role is 17.98 - 25.66 per hour and is based on experience and qualifications.     Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and