Operational Business Analyst

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Operational Business Analyst About your role: Reporting to the Programme Director and/or Programme Manager, the role of Operational Readiness Business Analyst is to support client implementations, conversions and migration initiatives by assessing, documenting and coordinating the operational readiness activities required to enable a successful transition into go-live, warranty and business-as-usual. Working closely with clients, internal Fiserv teams and third-party partners, the Operational Readiness Business Analyst helps ensure that operational processes, support models, controls, procedures, training needs and handover requirements are clearly understood, documented and aligned to the target-state solution and implementation plan. The Operational Readiness Business Analyst is responsible for supporting readiness activities across the full project lifecycle, from initial impact assessment and readiness planning through implementation support, go-live preparation and transition to BAU. The role acts as a key link between business stakeholders, operations, service and support teams, implementation teams, product, technology and testing teams to help ensure that operational teams are prepared for change and able to support the target operating model effectively. Within this context, the role requires a good understanding of issuing and card-processing environments, operational processes and the practical impacts of migrating from legacy platforms to modern target solutions.

Supporting the definition and coordination of the operational readiness approach in alignment with project and implementation objectives. Assessing current-state and target-state operational processes to identify readiness impacts, gaps, dependencies and required changes. Gathering, analysing and documenting operational readiness requirements across business, service, operations and support teams. Supporting the identification of impacts to operating procedures, service models, controls, escalation paths, support processes and business continuity arrangements. Producing and maintaining readiness documentation, including impact assessments, readiness trackers, process documentation, handover requirements and supporting artefacts. Working closely with implementation, business analysis, product, technology, testing and operations teams to ensure that readiness activities are aligned to the broader programme plan. Supporting the definition and tracking of readiness criteria for key milestones, go-live and transition to BAU. Coordinating with stakeholders to ensure that process changes, support requirements, operational dependencies and handover activities are clearly understood and planned. Supporting training needs assessment and readiness-related communications for impacted teams where required. Identifying, analysing and resolving operational readiness queries raised by stakeholders, internal teams and third-party partners. Supporting go-live preparation by ensuring that operational teams, processes and support arrangements are ready for transition. Acting as a liaison between business, operations, service/support teams and project delivery teams throughout the readiness lifecycle. Execution & Controls Managing and maintaining operational readiness deliverables in accordance with established Fiserv governance, standards and project methodology. Supporting the planning, prioritisation and tracking of operational