Concierge

Job Title Concierge Job Description Summary Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Role   Purpose:     To deliver   a First-Class Front of House experience to our   clients and colleagues. Welcoming visitors and colleagues in a professional and friendly manner .     Core Responsibilities :   Provide a welcoming and   professional customer experience , delivering a seamless customer journey.   Ensure adequate resource is in place to cover receptions across the   PSC   Hub.   Ensure all   v isitors and colleagues are signed in as specified by the Property procedures   Ensure that clients are   greeted   escorted to their hosts in a timely manner    The Front of House area is maintained to an excellent standard reporting any failures on the Help desk system.   Oversee the meeting room booking process ensuring the rooms are adequately stocked wit h   Pens/Pencils/Papers .   Communicate any key visitors or events to the Workplace Regional Supervisor    Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time   Ensure Meeting Rooms are left tidy and clean for next meeting   Liaise with the Hospitality provider to ensure that catering is arranged and delivered as required   Deliver Customer Care training when required   Ensure that reception operating procedures are in place   and up to date   Comply with Health, Safety and Environmental policies   Achieve the highest standards of quality, service and presentation of the business .   Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately     Create a one team culture sharing best practice and a ttend ing   regular   10 at 10 meetings.   Manage/liaise with Building contractors and issues and or/work being carried out within the building   Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety, Security measures    Provide visitor passes for visitors and contractors   Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business      Qualities and Personal Attributes: Essential (unless noted as Desirable)     Business Generation, Execution and/or enablement     Uses knowledge of the business, along with relevant systems and procedures to support others and contribute to company and client objectives in achieving their financial, business and client goals.    Identifies opp ortunities to learn more about   CW commercial environment.   Uses all available internal resources, systems and tools to help increase team productivity.   Uses all contact with clients as an opportunity to build a positive image of the C&W brand.   Identifies and improves processes, systems and work products to continually exceed internal and external client expectations.   Identifies solutions that reduce expenses.   Seeks assignments and welcomes challenging activities.   Looks for new ways to differentiate CW services from the competition.   Shows initiative in identifying, recommending and pursuing new opportunities.     Leadership and Management    Creates collaborative opportunities and communicates proactively with all