Analyst I, Complaint Investigation



 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description Position Summary The Analyst I, Complaint Investigation specialist is responsible for investigating product complaints, conducting laboratory testing, analyzing technical data, and documenting investigation results to support product quality and regulatory compliance. This role partners closely with manufacturing sites, suppliers, Product Legal Manufacturer (PLM) teams, Quality Engineers, and other cross-functional stakeholders to identify root causes, resolve product quality issues, and ensure compliance with FDA, ISO, GMP, and GLP requirements. The position requires strong attention to detail, effective problem-solving skills, and the ability to work collaboratively in both laboratory and office environments. The Complaint Investigation Specialist I is responsible for conducting and documenting comprehensive complaint investigations, including product testing, and effectively planning, organizing, and tracking all activities associated with complaint records. A strong commitment to quality and accuracy is essential to ensure the integrity, completeness, and regulatory compliance of complaint investigations. Success in this role is driven by active in-office collaboration, enabling real-time engagement with experienced investigators, laboratory teams, and cross-functional partners to accelerate learning, enhance problem-solving capabilities, and support timely investigation outcomes. This onsite presence promotes knowledge sharing, team alignment, and contributions to both individual and departmental objectives.

Conduct complaint investigations for UCC products, including OEM-manufactured products, ensuring timely, thorough, and compliant resolution. Perform laboratory testing and experiments in accordance with Good Manufacturing Practices (GMP), Good Laboratory Practices (GLP), and applicable quality system requirements. Analyze complaint data, test results, and technical information to identify root causes and support evidence-based conclusions. Document investigation activities, test results, and findings accurately and completely in accordance with FDA, ISO, and internal quality system requirements. Manage assigned complaint investigation records and ensure timely progression and closure of investigations. Provide technical support for product quality issues, including complaint evaluation, investigation, and escalation of reportable events in accordance with regulatory requirements. Collaborate with manufacturing facilities, suppliers, Product Legal Manufacturer (PLM) teams, and Quality partners to support investigations and product quality improvements. Prepare, operate, maintain, and troubleshoot laboratory equipment and testing instruments in a safe and compliant manner. Communicate investigation findings, conclusions, and recommendations effectively to cross-functional teams and management. Work safely within a biohazard laboratory environment while adhering to all safety policies and procedures. Support continuous improvement initiatives and contribute to departmental objectives and quality system enhancements. Maintain regular onsite presence to support laboratory activities, hands-on training, cross-functional collaboration, knowledge sharing, and timely issue resolution.

Bachelor's degree in a scientific, life sciences, engineering, or related technical discipline required. 1-3 years of experience in a regulated industry (medical device, pharmaceutical, biotechnology, or