Loss Prevention Investigator - VIC

TJX Australia At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Join the Growing Team at TJX Australia (TK Maxx) We've just reached an exciting milestone — 94 TK Maxx stores across Australia and we're still growing! Join our team as a Loss Prevention Investigator and play a key role in protecting our business. The Loss Prevention Investigator – Internal Investigations identifies, investigates, and helps resolve internal theft and fraud impacting TJX Australia Stores and Supply Chain. The role conducts ethical, evidence‑based investigations using exception reporting (incl. BEBR outputs), CCTV, and interviews; prepares high‑quality case files; and partners with Store Operations, HR and LP leadership to ensure a procedurally fair and compliant process that protects people, manages crime, and reduces operational shrink.

Keeping People Safe: * In partnership with Human Resources, conducts internal investigations in a manner that considers Associate wellbeing, psychological safety, and compliance with WHS and privacy legislation, and company policies. * Apply non‑confrontational approaches to fact‑finding and interviews; escalate safety or wellbeing concerns immediately to the ORC Supervisor and Human Resources. * Ensure secure evidence storage, chain‑of‑custody, and confidentiality to minimise risk to Associates and business. * Participate in pre‑briefs/debriefs for sensitive cases; record corrective actions and learnings that enhance safe investigative practice. * Apply principles of procedural fairness throughout the investigative process. * Maintains strict confidentiality in all information collection and investigative activities. * Assesses risk exposure during investigations and recommends preventative measures beyond case resolution. Manage Crime: * Triage internal theft and fraud referrals from BEBR/ exception reporting, Ethics Hotline, Store Operations and Finance; validate case strength, scope and risk. * Build complete, accurate case files (statements, exhibits, POS data, CCTV references, timelines) suitable for the investigation to become actionable and, where applicable, police referral. * Conduct impartial, timely interviews with Associates and witnesses in partnership with Store Operations and/or Human Resources, adhering to legal, policy and procedure requirements. * Utilise CCTV and relevant systems to corroborate activity; document findings and maintain meticulous notes and evidence logs. * Partner with banking institutions and external agencies when required to validate transactional fraud and facilitate recovery * Provide concise investigative updates to the ORC Supervisor and stakeholders; recommend actions (disciplinary, recovery, police referral, controls remediation). Operational Shrink and Loss Reduction: * Analyse exception patterns (BEBR metrics, POS anomalies) to identify root causes; propose control improvements and awareness initiatives for Stores and the Processing Centre. * Presents investigative findings to key business decision-markers and considers risk mitigation strategies. * Support operational audits with evidence and insights; track corrective actions to closure with Store Operations and District Loss Prevention Managers. * Contribute to shrink dashboards/KPIs (case cycle time, evidence quality index, validated loss avoided, repeat‑instance reduction). * Share learnings, trends, and best practices with LP Supervisors and Store leadership to strengthen first‑line controls and reduce reoccurrence. Who