Credit Risk Administrator

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

We are looking for a Credit Risk Administrator to join our Internal Operations team within GoCardless. This is an excellent opportunity for someone early in their career who is looking to develop hands-on experience in credit risk, compliance and payments within a fintech environment.

A little bit more in detail about the role:

Insolvency Case Management

• Own and manage insolvent merchant cases end-to-end across multiple jurisdictions (currently mainly UK, France, and Spain, with scope to expand)

• Act as the single point of contact for all internal and external parties involved in an insolvency case

• Suggest mitigants needed to support the merchant through insolvency, restructuring or business wind-down

• Coordinate the collection and submission of required documentation from administrators (e.g. proof of debt, claim forms, creditor correspondence)

• Track and manage the collection and release of funds in line with insolvency proceedings and internal policy, and ensure invoices are correctly reconciled.

Internal Coordination

• Act as the operational bridge between credit control, legal, finance, and customer-facing teams on all insolvency matters

• Drive the internal process: chasing stakeholders, flagging blockers, and keeping cases on track

• Support the novation process for insolvent companies in close collaboration with legal and customer-facing teams

• Escalate complex or high-value cases to the Head of Billing & Credit Control and the Credit Underwriting team, as appropriate.

Reporting

• Maintain an accurate, up-to-date insolvency tracker covering all live cases, jurisdictions, and expected recoveries or losses

• Provide regular case updates and exposure reporting to support month-end close

• Flag write-off recommendations where recovery is no longer viable

Ticket Management

• Manage tickets and alerts received via Zendesk for inactive companies, insolvencies, administrations or other notable corporate events.

• Engage with merchants as needed to understand the necessary context and take action when appropriate.

• Respond to queries and escalate issues where appropriate

This role works Monday - Friday, 10 - 19, in a hybrid way. During the probation period, you could be asked to come to the office.

The team also works on national holidays.

What excites you

• You'll have real ownership from day one. You're the main point of contact for every insolvency case, inside and out.

• You'll work across borders. Managing cases under different legal frameworks.

• You'll be working with senior stakeholders daily. Legal, finance, commercial — you'll build relationships across the business

What excites us

• An interest in credit risk, insolvency or financial operations — whether through study, work experience, or a