Technology Support Specialist (PT)

JOB DESCRIPTION – TECHNOLOGY SUPPORT SPECIALIST (PART TIME) Location : Work From Home - Hawaii Contract Terms : Casual, part-time; includes days, evenings & weekends (Hybrid) THE TEAM The Field Operations Technology is a solutions-driven team focused on providing high-levels of client satisfaction, technical support, and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base. THE JOB The Technology Support Specialist will focus their day-to-day on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals, and Ticketmaster proprietary software you will need to be technically focused and customer centric. Technology Support Specialist often works onsite at venues in a pressurized but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.

Provide onsite end-user training and demonstration of Ticketmaster products Ensuring a well thought out and timely solution is provided for client requests/inquiries Providing afterhours onsite and/or remote support for concerts, sporting events and other live events Installation and support of Ticketmaster’s proprietary software/hardware and network devices such as but not limited to, ticket printers, point of sale systems, access control devices, wireless access points, switches, bridges, etc. Consult and strategize on client technology needs. Working hours can vary, at the company’s discretion. Shifts can include days, evenings, weekends, and holidays. Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Knowledge of wired and wireless networking and networking terminology Familiarity with Microsoft Operating Systems and Office Suite products Experience with Android and IOS app-based software Flexibility to work, day, evening, and weekend shifts is required Strong problem solving and analytical skills Reliable vehicle and clean driving license Travelling onsite to client venues/establishments will be required YOU (BEHAVIOURAL SKILLS) Rock Solid Reliability – establish trust-based relationships with clients, co-workers, and fans. Set clear expectations, deliver high quality work on time and on task, and take the time to do things right. Solution Driven – creatively find solutions to problems clients are experiencing by collaborating with management, stakeholders, and internal teams, that can find alternative and effective solutions to any limitations. Winning Teamwork – collaborate with others effectively, share information openly. Listen and empathize to understand other points of view. Show recognition and appreciation for the contributions of others. Act with Integrity – Be proud of the way you represent yourself and the company to others. Act with good intentions; have direct and honest conversations while creating a safe work environment for open dialogue. Represent information and data accurately and completely. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.  We do it all with an intense passion for Live and an inspiring