Microsoft-CRM Technical-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

AI Business Solutions – Dynamics CRM Technical Manager Specialized: At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.   About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.   The Opportunity We are looking for a Microsoft Dynamics 365 CRM Manager to lead large‑scale CRM and Power Platform initiatives, drive technical excellence, and manage high‑performing delivery teams. This role combines strategic oversight, architecture leadership, and people management to deliver scalable, high‑quality solutions that enable business transformation. Your Key Responsibilities

Lead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions, ensuring alignment with business objectives and industry best practices. Own end‑to‑end delivery across D365 modules such as Sales, Customer Service, Marketing, and Field Service, with accountability for quality and outcomes. Manage and mentor a team of developers, leads, and technical consultants, providing direction, performance feedback, and career development support. Collaborate closely with functional consultants, architects, and business stakeholders to translate complex business requirements into robust technical solutions. Oversee development of custom plugins, workflows, integrations, and extensions using C#, JavaScript, Dynamics 365 SDK, and Power Platform technologies. Establish and enforce development standards through code reviews, design governance, testing strategies, and solution validation. Drive solution scalability, security, and performance by overseeing system architecture, integration patterns, and optimization efforts. Manage project timelines, budgets, scope, and resource utilization to ensure on‑time and within‑budget delivery. Develop and maintain technical documentation including architecture diagrams, integration designs, and deployment standards. Act as a senior