TikTok Shop - Logistics Operation Manager

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Key Responsibilities - Design and implement cross-border logistics operating processes supporting consolidated parcel shipping, cross-border transportation, warehouse handoffs, linehaul, customs clearance, and downstream delivery coordination. - Integrate the capabilities of multiple service providers to design logistics solutions for TikTok merchants, balancing cost efficiency, delivery timeliness, service reliability, and customer experience. - Establish SOPs, process maps, escalation paths, and operating dashboards across each stage of the cross-border logistics flow. - Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery. - Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans. - Coordinate internal teams, including logistics procurement, warehouse operations, product, customer-facing teams, settlement, and customs/trade compliance, to ensure and continuously optimize service quality across the end-to-end logistics journey. - Continuously reduce operating costs while improving service quality, delivery experience, process stability, and the merchant-facing logistics experience. - Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions. - Work closely with customs and trade compliance teams to manage clearance operations and ensure cross-border transportation flows comply with applicable customs, documentation, and regulatory requirements.