LIMS Consultant

Work Schedule Environmental Conditions Job Description Thermo Fisher is seeking a new colleague who is passionate about customer experience, is technologically savvy, and has a passion for the digitization of science. The vision of the Digital Science Business Unit is to make it easy for our scientific customers to generate value in their research, development, and manufacturing lab operations through digitalization. The Consultant will play a key role in the successful implementation and optimization of Digital Science software and solutions. You will work closely with customers from various functions across R&D, preclinical, manufacturing, including laboratory operations, IT, quality assurance, and regulatory compliance, to gather and analyze business requirements, define system specifications, and ensure the effective utilization of the Digital Science software to meet the organization's needs. The Consultant works closely with laboratory personnel, solution architects, consultants, project managers, services managers, and engineering to ensure Digital Science products are fit for purpose and deliver business value to our customers. Essential Duties and Responsibilities: Strategic: Trusted advisor to our customers, account managers, services leaders, project managers, and delivery teams. Maintain and assume accountability for a culture of high customer service. Effectively contribute to the digitalization of our customer’s environments through successful work delivery. Work with broader organization to achieve business objectives, expand multi-functional client engagements. Effectively share knowledge to strengthen and improve the capabilities of the global services team. Provide feedback to product management and engineering to rapidly advance our product capabilities to meet customer needs and expectations. Contribute to 3rd party technology, product, and solution evaluations in the context of our portfolio. Operational : Collaborate with customers to gather business requirements and translate them into information system requirements related to laboratory operations, data management, sample tracking, quality control, and regulatory compliance. Analyze current and future business processes and workflows to identify areas for improvement and automation using Digital Science products. Work with project managers to create project plans, manage timelines, and ensure projects are completed on time and within budget. Develop and maintain user requirements documents, requirements trace matrix (RTM) documents, system specifications, including functional and technical requirements, user interface design, and system configuration. Work closely with the project team to translate business requirements into practical system configurations and customizations. Communicate with customers, project managers, and consultants to ensure everyone is in alignment regarding project requirements. Assist with system testing and quality assurance to ensure the system meets business requirements. Facilitate user acceptance testing (UAT) and gather feedback from end users to validate system functionality and address any issues or concerns.  Collaborate with IT teams to ensure the seamless integration of the Digital Science software with other systems and technologies.   Stay updated with industry trends and standard methodologies related to laboratory informatics, enterprise software, and regulatory requirements to recommend and implement system enhancements. Contribute to improving processes, ensuring compliance, and driving improvements. Provide recommendations into planning, resource allocation, tracking, and reporting on customer engagements. Facilitate team and customer meetings; deliver engaging, informative presentations to internal and external audiences. Contribute to building solutions consulting and architecture competency and practices. Travel, as needed, for internal and customer meetings. Culture: In line with the 4I values of