Commercial Account Manager

**Commercial Account Manager**

**Description**

We’re more than aviation experts, we’re pioneers\. We challenge what’s possible\. From breaking the sound barrier to advanced tiltrotor systems\. Today, Bell is shaping the future of aviation through specialized engineering\. And we want you\.

This **Commercial Account Manager** is an individual contributor responsible for the day\-to\-day management of commercial customers that are enrolled in Bell’s Customer Advantage Plan and/or manages warranty claims for new and used helicopters as well as spare parts\. This role functions as the Customer Advantage Plan Program and/or warranty POC for all commercial customer contracts\.

+ Adjudicate CAP and/or warranty claims as they are received, by either approving or denying, and issuing a new or recondition part, repair customer part or issue a spares credit as required\.

+ Issue RMAs for return parts to Bell for engineering evaluation or repair and follow\-up with customer to ensure it has been received timely per the contract\.

+ Engage with Bell cross functional teams such as Customer Support Engineering, Produce Support Engineering, Sales, Customer Support Facilities, BH Piney Flats & Able Engineering to resolve claim timely\.

+ Coordinate activities with Inventory Management, FTW Logistics Center \(CDC\), Supply Centers, Programs, etc\. to supply parts to customers\.

+ Engage with Bell suppliers and/or procurement, as required, on behalf of customers to resolve issues or to execute Product Support Agreement\.

+ Adhere to all import/export requirements for ITAR controlled parts\.

+ Adjudicate CAP/warranty claim per agreed CAP contract or Bell commercial warranty policy with proper documentation as required\.

+ Supporting sales and marketing with development and execution of aftermarket strategy\.

+ Responsible to ensuring that all contractual terms related to CAP and/or warranty are adhered to from both parties\.

+ Serve as a focal point globally into Bell for the CAP customer by focusing on relationship building, intelligence gathering, and understanding the customer’s business model to meet their needs by anticipating customer requirements and address those requirements\.

+ Encourage and facilitate the provision of customer forecasts and coordinate those forecasts internal to Bell\.

+ Interface with service sites, Commercial Regional Sales Managers and customers to define customer requirements as required\.

+ Support contractual terms ensuring the CAP customer adheres to agreement for items such as, but not limited to, payment terms, core returns requirements and providing monthly required data \(i\.e\. component times, flight hours for billing\)\.

+ Supporting as back\-up for the THX\-Program warranty process\.

+ Direct responsibility for managing programs/commercial customer contracts with nonstandard warranty terms\.

+ Denying or approving claims and obtaining management approval for exceptions\.

+ 4 years degree in Business/Engineering or related field or equivalent experience\.

+ Other degree may be considered when combined with relevant experience\.

+ Minimum of five \(5\) years Aerospace experience or similar industry; familiar and knowledgeable about aircraft maintenance, repair and overall of equipment or systems\. May also include support or operations\.

+ Demonstrated customer support experience, technical or business, in which a sense of trust and relationship building is a must with the ability to be customer focused while meeting strategic objectives\.

+ Ability to think outside the standard way of thinking to create well\-balanced, compliant solutions for the customer and Bell\.

+ Due to customer service position, may have necessity to accept after hours phone calls to support\.

+ Demonstrated ability to effectively