TechOps Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Tittle: TechOps Engineer Type: Full-Time II Hybrid Location: Karachi - The Hive, Pakistan SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. SS&C is seeking a TechOps engineer is responsible for operational excellence and long‑term reliability, scalability, and operability for platform and application services: running, administering, and providing technical support for production systems, responding to incidents; building automation and observability to reduce toil by eliminating repetitive, manual, operational work using automation and AI tools to meet Service Level Objectives (SLOs). This role blends systems administration, technical support, and automation to ensure scalable, resilient services. This role reports into and is part of Engineering team. Operate and maintain production and staging environments; perform on‑call rotations and incident management. Keep production healthy: Monitor, troubleshoot, and resolve incidents across services and infrastructure by working closely with cross-functional team. Regularly troubleshoots complex client application, integration and environment issues escalated from Tier 1 & Tier 2 team. Automate operational tasks to eliminate manual toil using scripts and AI and RPA tooling. Reduce MTTR and prevent recurrences through high-quality post-incident actions via effective root cause analysis (RCAs) Observability as a practice: Use Grafana, Datadog, and Splunk (and related tools like Prometheus) to detect anomalies, root cause issues, and create actionable alerts and dashboards.  Build and maintain observability: metrics, tracing, logging, dashboards, and alerting. Create and maintain runbooks, runbook automation, and playbooks for common failure modes. Define and measure SLIs and SLOs; manage error budgets and drive reliability improvements. Support CI/CD pipelines and deployments, including rollback strategies. Lead blameless postmortems and implement corrective actions. Collaborate with engineering teams to influence architecture for operability, capacity planning, and performance tuning. Why You Will Love It Here! Flexibility: Hybrid Work Model Your Future: Income Protection & Salary Continuance Work/Life Balance Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks What You Will Get to Do:             As part of the SS&C Insurance, Loans, and Property Management business (ILP) engineering team, you will play a key role as a TechOps Engineer to deliver scalable, resilient, and secure application platforms and services while providing key technical support for customers.  It is key to establishing trust and improving collaboration between our product, engineering, and operations teams as we embed reliability, automation, and compliance into every product we develop and host. You will promote TechOps and SRE practices using automation and AI-enabled services as you collaborate across cross-functional architecture, development, security, operations, and integration teams in a dynamic and fast