Product Manager - Commerce Integrations & AI

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

You'll own the integration and automation layer connecting Docusign's CRM, CPQ, and billing systems—and play a leading role in bringing AI capabilities into the commerce platform. This means defining how AI services are exposed, integrated, and operationalized across commerce applications. You'll also define integration patterns, establish observability standards, and drive complex cross-functional initiatives. These initiatives will raise the quality and reliability of the platforms our business depends on. This role is right for someone who combines strong product instincts with genuine technical depth and wants to own something at the core of how Docusign runs and evolves its business. This position is an individual contributor role reporting to the Director, Applications Product Management - Commerce.

Own the product vision and roadmap for subscription, billing, and account lifecycle integrations Lead the integration and enablement of AI services within commerce applications—defining how AI capabilities are surfaced, connected, and operationalized across the platform Define integration patterns, API contracts, and admin tooling across internal and third-party platforms Lead end-to-end delivery of cross-functional initiatives—from problem definition and MVP/MVD scoping through launch and iteration Drive observability across commerce and integration platforms: dashboards, SLIs/SLOs, and QBR scorecards Diagnose and resolve complex, multi-system issues; architect process improvements that reduce recurrence and operational toil Collaborate across Product, Engineering, Finance, Sales, and Customer Success, clearly connecting team work to business outcomes Apply a customer-first lens to planning and execution, integrating feedback into team rituals and decisions Model candid, constructive communication—create psychological safety for feedback and challenge assumptions with rigor and respect Use AI tools (e.g., Claude, Gemini, Glean, Copilot) to prototype, document, and optimize team workflows Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of product management experience in subscription and/or commerce domains within SaaS or enterprise software Experience in organizations with complex quote-to-cash or order-to-revenue workflows (e.g., Docusign, Salesforce, Zuora, ServiceNow, Atlassian) Strong fluency with event-driven architectures and modern integration technologies, including middleware/iPaaS platforms (e.g., MuleSoft, Workato, Boomi) and API gateway patterns Demonstrated experience defining and implementing observability practices for distributed systems—dashboards, alerting, SLIs/SLOs Proven track record leading cross-functional initiatives and presenting outcomes to senior leadership