Manager, Technical Services (Color Management)

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Title: Manager, Technical Services (Color Management) Department: Technical Services Supervisor: Director of Technical Services Work Location: Work from home, with travel to manufacturing facilities as required The Opportunity : The Manager, Technical Services (Color Management) leads color management, print quality, and process control support across manufacturing operations. This role advances Global Color Excellence by helping facilities implement and sustain consistent standards, measurement practices, workflows, and training programs. Working closely with North American Prepress, Pressroom Support, Operations, Quality, Sales, and customer-facing teams, the position supports 30 + manufacturing facilities through technical leadership, facility assessments, gap analysis, troubleshooting, process improvement, certifications, consumables support, and software utilization. This role is focused on improving consistency, building plant capability, and sustaining division-wide print quality expectations through data-driven decision making and standardized processes. How You Will Impact Smurfit Westrock : Lead deployment and continuous improvement of the Global Color Excellence program. Develop and maintain color management standards, print quality specifications, measurement methods, and operating procedures. Conduct facility assessments and gap analyses to identify opportunities for improved print quality, process capability, and operational consistency. Provide technical leadership and support to manufacturing facilities, customers, and internal teams. Lead troubleshooting efforts, root cause analysis, corrective actions, and continuous improvement initiatives related to print quality and process performance. Standardize workflows, measurement practices, reporting methods, and best practices across facilities. Partner with site leadership to identify, prioritize, and close performance gaps while sustaining improvements. Build plant capability by coaching local teams to use standardized tools, procedures, and data to manage color performance independently. Monitor quality metrics and key performance indicators to identify trends, risks, and opportunities for improvement. Support customer meetings, product qualifications, project reviews, approval processes, and new business development activities. Lead technical projects from planning through implementation, including readiness assessments, timelines, risks, milestones, and performance measurements. Develop and deliver training programs on color management, process control, print quality, industry standards, and best practices. Provide technical leadership and mentoring to specialists and site personnel through coaching, collaboration, and influence. Work with equipment manufacturers, software providers, industry organizations, and external partners to evaluate and implement new technologies and workflows. Stay current on industry standards, emerging technologies, market trends, and best practices related to color management and print quality. What You Need to Succeed : Bachelor's degree, technical degree, or equivalent experience. 5+ years of experience in color management, with demonstrated expertise in technical services, manufacturing, quality systems, and process improvement. Expertise in color management, G7, Extended Color Gamut (ECG), process control, and print quality systems. Knowledge of MeasureColor, ColorCert, pressSIGN, spectrophotometry, and related print quality technologies. Experience with technical assessments, gap