Senior Technical Consultant - SFMC

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place. A Salesforce Marketing Cloud Technical Consultant is a strategic position to our customers and within the Marketing Cloud Professional Services team. Serving as the technical subject matter experts within specific domains of the Salesforce Marketing Cloud applications, Heroku and internal tools, you must also be able to articulately consult to clients on them. With a combination of technical knowledge around data, web & email development, scripting, API and/or integrations, you will be working in a project team on client facing engagements. Typically you may be working alongside a Solution Architect (SA) to assist and validate on specific technical areas and overall solution. On smaller engagements, it is possible that you will need to deliver on your own (with a Project Manager) taking on a hybrid role. Therefore, it is important that you are comfortable in taking on the role as a consultative technical lead, which require good consultancy skills and good understanding in digital marketing. You will be consulted on technical solution options with its associated pros and cons under specific client circumstances, while being hands-on in building and testing end to end solutions on the overall digital marketing technology stack. You will guide on technical best practices and facilitate testing and deployment processes with client technical stakeholders during implementation.

Conduct technical requirement gathering, review, and architecture sessions Document technical processes and run analysis between current and future states Own delivery tasks from initial scoping, planning and requirements analysis, through to design, development, testing and deployment Collaborate with other architects and team members to detail, design, document, understand and/or deliver specifically technical specifications and solutions Clearly articulate and provide technical subject matter expertise to customers and project teams Understand out-of-the-box Marketing Cloud functionality, and have the ability to leverage and tailor these based on customer requirements Run workshops, develop and present options based on technology and feasibility trade-offs, and the choices that may be required in order to meet a customer’s objectives Proactively identify and analyse issues / obstacles to determine and recommend appropriate courses of action Deliver and execute on technical design solutions, customising where required, using Salesforce Marketing Cloud and other complementing Salesforce product offerings (eg. Sales, Service, Heroku, etc) Help us refine and improve by identifying, creating, and enhancing