Senior Manager, BC&P Application Experience

Senior Manager, BC&P Application Experience This role sits on BC&P's Site & App team within our Acquisition Channels org. The core mandate is to lead our Application & Conversion strategy, BC&P Channels is at the precipice of delivering several step-change unlocks for our decisioning & conversion strategy. Nailing this strategy is one of the biggest business and strategic priorities for BC&P in 2026+, with huge results to come! At a high level, responsibilities for this role will include: Conversion Experience & Strategic Destination: Defining our 2-3 year strategic roadmap and testing agenda to build toward destination conversion experiences for all BC&P acquisition channels. This is where you will lead step-change innovation in our decisioning strategy (e.g., testing into & scaling Soft Pull Direct Apply, optimizing the offer experience of our current multi-product pre-approval experience, reshaping underwriting strategies to incorporate upstream marketing & risk signals into decisioning). Application Funnel Optimization Strategy: App Funnel Optimization Strategy: optimizing the application funnel throughput through a combination of UX optimization testing and  friction reduction measures (like removing questions from the application, or prefilling them with available first and third party data) This role will lead a team of analysts and and indirectly lead several dedicated product and tech teams partnering closely to enable the strategy. This role affords a meaty opportunity of driving huge strategic value that will unlock a new strategic paradigm for BC&P acquisitions strategy. It is perfect for someone that: Has rigorous credit chops and an interest in becoming a thought leader in putting that into action in new strategies and frameworks Wants to have broad exposure to acquisitions and digital experience strategy Has a bit results-orientation with the vantage point to be driving a $100M+ NPV opportunity for Business Cards & Payments Wants to hone their strategy storytelling and destination thinking, including influencing BC&P and credit leadership Wants to drive work at the intersection of credit analysis, testing analytics, product, tech, design, legal & compliance Summary: As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. General Responsibilities: Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis Execution: Coordinate across the line of business to manage and sequence delivery of