Customer Service Representative Lead

Job Seekers can review the Job Applicant Privacy Policy by clicking  here . Job Description : MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Service Representative Team Lead in Locust Grove, GA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Hourly Pay: $24/hr Schedule: Monday-Friday 7:00am-3:30pm Summary Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures. Essential Functions Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction. Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving. Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained. Assist with training employees in processes when necessary. Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution. Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Demonstrates excellent judgment and decision making skills Ability to effectively solve problems and challenges that satisfy customers Strong verbal and written communication skills Excellent organizational skills Qualifications H.S. diploma/GED required Three (3) years or more customer service experience within a warehouse required Three (3) years or more experience as a supervisor or lead required Travel None DOT Regulated None Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Apply Here with Ryder Today Click here to see all Opportunities at Ryder:  https://ryder.com/careers EEO/AA/Female/Minority/Disabled/Veteran #li-post #indexempt #LI-JV #ryder  Job Category Customer Service Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Hourly Minimum Pay Range : 24.00 Maximum Pay Range : 24.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among