Operations Engineer I

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... Global   Command Center ( G CC) :       In the   GCC ,   an   Operations   Engineer acts as part of a   collaborative team   environment .     It is   the central nervous system of incidents,   major incidents,   service requests, and activities throughout   production,   b roadcast   e ngineering , editing, and   production   operations at the   WBD , News & Sports, and   Entertainment properties.      The Operations Engineer   receives incoming calls ,   communications   and tickets, performs first-call   t riage ,   resolution,   d ispatch , and escalation   on incidents ranging from low priority to On-Air emergencies .    They   monitor   services and equipment for a wide variety of systems   and technologies and   coordinate the communication around Major Incidents which have   organization -wide impact   to   job abilities or air .    Resolution of incidents   are   done through remote control software , researching using a knowledgebase   repository , or in person for on-site customers .    All incidents and requests are logged   in   an industry standard   IT   Service Management tool by the   GCC .    Broad communications are handled through enterprise level notification systems and organizational chat solutions .    Excellent   written and oral   communication is key as the Operations   Enginee r   I   engages   and navigates the position .        Customers include   WBD production   teams, Engineering groups ,   On-Air   Talent, Journalists, and Editors across multiple bureaus in multiple cities around the world   globally   and are supported 24/7.     In addition,   the   Operations Engineer   will have the opportunity to shadow with other engineering teams and   participate   at an implementation level in larger projects. This is often in the form of cabling and equipment   install /removal   as well as integration and testing   throughout the various Terminal Gear Rooms, Data Centers, and Broadcast Facilities   for WBD.

Accountabilities... The Operations Engineer will be expected to develop and grow in four main competencies:   Technology:   Competencies in   digital audio & video studio environments, control systems,   audio   and video edit tech, MAM, contribution and distribution systems, a strong understanding in IP production environments (SMPTE 2022/2110) .   Production:   A s olid understanding of the production and editorial process and how technology failures relate to or   impact   the ability to produce content or directly   impact   the output and audience for Linear platforms/markets.   Where applicable work with DTC equivalent functions.    Leadership & Management: Ability to   provide   leadership when responding to and leading the Major Incident response .    The ability to set priorities,   provide   direction, support resolver groups to restore services as quickly as possible either through workarounds or a fix. Ability to influence groups who   don't   report to you. The ability to   provide   timely ,   accurate ,   clear   and concise comms   to   the   SLT and relevant stakeholders (using applicable tooling).    Service