Service Team Manager (HVAC & Chillers) - Brisbane Relocation Opportunity

Build Your Future with Johnson Controls At Johnson Controls, we're shaping the environments where people live, work, learn, and thrive. As a global leader in smart, healthy, and sustainable buildings, we help customers optimize energy performance, reduce carbon emissions, and deliver resilient operations across critical industries including data centres, healthcare, pharmaceuticals, advanced manufacturing, and higher education. With more than 140 years of innovation and industry leadership, Johnson Controls combines world-class technology, lifecycle services, and an unrivalled field service network to help customers achieve exceptional results while creating a more sustainable future. Ready for a Lifestyle Change? If you're an experienced HVAC, Refrigeration, or Chiller Services leader currently based elsewhere in Australia and looking for your next challenge, this could be the opportunity you've been waiting for. Join our Brisbane leadership team and enjoy the benefits of living and working in Queensland, including a warm climate, affordable lifestyle, excellent schools, and easy access to some of Australia's most iconic beaches and outdoor destinations. We welcome applications from experienced professionals across Australia who are open to relocating to Brisbane for the right career opportunity. About the Opportunity An exciting leadership opportunity has become available for an experienced Service Team Manager to lead our Brisbane Chiller Services team. In this pivotal role, you will oversee day-to-day service delivery operations, leading a team of highly skilled technicians, apprentices, and a Service Delivery Manager. You'll play a key role in driving operational excellence, developing talent, strengthening customer relationships, and growing our service and maintenance portfolio across Queensland. This position is ideal for a proven HVAC or Chiller industry leader who enjoys being close to the business, supporting teams in the field, and delivering outstanding outcomes for customers.

Lead, coach, and inspire a high-performing service team to achieve operational and financial objectives. Drive operational excellence across the Chiller Service business. Manage service delivery performance, maintenance schedules, contract execution, and budget outcomes. Review customer accounts to identify opportunities for growth, profitability, and enhanced service delivery. Oversee backlog management, estimating activities, contract renewals, and onboarding processes. Manage workforce planning, technician utilisation, labour forecasting, and materials allocation. Support the ongoing development of technicians through coaching, mentoring, training, and performance management. Lead recruitment and onboarding initiatives to build a strong and capable team. Partner directly with customers and attend site visits to ensure exceptional service delivery and customer satisfaction.

Demonstrated leadership experience within the HVAC, Refrigeration, or Chiller industry. Strong technical understanding of Chiller systems, with Controls experience highly regarded. Proven ability to lead teams, drive performance, and deliver operational results. Excellent communication and stakeholder management skills. Strong commercial acumen, planning, and problem-solving capabilities. Exceptional organisational skills with strong attention to detail. Ability to thrive in a fast-paced environment while maintaining a focus on safety, quality, and customer outcomes. Why Join Johnson Controls? Lead an established and growing service business in Brisbane. Opportunity to relocate and build your career in one of Australia's fastest-growing regions. Career development opportunities within a global industry leader. Access to world-class training, leadership development, and technical expertise. Supportive and collaborative team culture. Competitive remuneration package and employee benefits. Opportunity to contribute to innovative and