Director, Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Director – All India Soft Services Account: Schneider Electric India (SEI) Business Unit: Work Dynamics – Integrated Facilities Management (IFM) Location: India (National Role) Reporting To: Account Director / Country IFM Lead Direct Reports: Regional Soft Services Leads, Facilities Managers, Vendor Partner Teams Role Purpose The Director – All India Soft Services is responsible for leading and governing the delivery of all soft services across Schneider Electric’s India portfolio, including corporate offices, engineering centers, manufacturing support locations, innovation hubs, and other business facilities. The role is accountable for developing and executing a best-in-class workplace experience strategy while ensuring operational excellence, compliance, sustainability, service consistency, and financial performance. The incumbent will lead large multi-location teams and strategic vendor partners, driving service innovation and continuous improvement aligned with Schneider Electric’s workplace, employee experience, and ESG objectives.

Strategic Leadership & Governance Develop and execute the national soft services strategy across the Schneider Electric India portfolio. Establish standardized operating procedures, governance frameworks, and service delivery models across all locations. Drive operational excellence, workplace experience enhancement, and continuous improvement initiatives. Act as the senior escalation point for all soft services-related operational matters. Partner with Schneider Electric leadership and JLL account leadership to align service delivery with business objectives. Soft Services Operations Management Provide strategic oversight and governance for: Housekeeping & Janitorial Services Pantry & Refreshment Services Reception & Front-of-House Services Mailroom & Courier Management Workplace Experience & Concierge Services Landscaping & Horticulture Pest Control Programs Event & Meeting Room Services Cafeteria and Food Services Governance Waste Management & Recycling Programs Employee Well-being and Hospitality Services Transport Services (where applicable) Ensure consistent service delivery, standardization, and operational excellence across all Schneider Electric locations in India. Client Relationship Management Serve as the primary senior leadership contact for Schneider Electric stakeholders regarding soft services. Build trusted partnerships with Business Leaders, HR, Procurement, EHS, Workplace Experience, and Corporate Real Estate teams. Conduct regular governance reviews and executive business reviews. Proactively identify opportunities to enhance workplace experience and service value. Vendor & Contract Management Lead strategic vendor governance and performance management programs. Drive supplier optimization, innovation, and continuous improvement initiatives. Manage contract compliance, commercial performance, and service quality standards. Conduct periodic vendor reviews, audits, and benchmarking exercises. Support sourcing strategies and contract renewals in collaboration with Procurement teams. Financial & Commercial Management Own national soft services budgets and financial performance. Develop annual operating plans, forecasts, and cost optimization roadmaps. Drive productivity improvements and efficiency initiatives while maintaining service quality. Monitor spend against budgets and