Account Director Public Sector

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Lead Genesys' public sector growth strategy in Mexico, building trusted relationships across federal, state, and municipal government entities, institutes, and public organizations. This role owns strategic engagement with the Agencia de Transformación Digital y Telecomunicaciones (ATDT), connecting its digital government priorities, procurement cycles, and policy agenda with solutions that improve how public institutions serve citizens. You will shape complex, high-value opportunities from strategy through execution, influencing senior government stakeholders, navigating public procurement frameworks, and aligning internal teams around compliant, customer-focused solutions. Your leadership will directly influence revenue growth, market position, and long-term relationships across Mexico's public sector. At Genesys, we help organizations use AI, cloud technology, and experience orchestration to create more personalized and effective customer and citizen experiences. You will partner with senior leaders across Sales, Legal, Solution Consulting, Delivery, and the partner ecosystem, gaining visibility across strategic enterprise initiatives while expanding your leadership impact in one of Mexico's most important digital transformation markets.

Lead the public sector sales strategy for Mexico to deliver sustainable revenue growth across federal, state, and municipal government accounts, institutes, and public organizations Build trusted executive relationships with decision-makers at ATDT and other strategic government entities to strengthen Genesys' position as a long-term technology partner Develop strategic account plans that connect ATDT priorities, government policy objectives, budget cycles, and digital transformation initiatives with relevant Genesys capabilities Drive a qualified pipeline of new public sector opportunities by identifying emerging government priorities, funding cycles, procurement initiatives, and strategic transformation programs Lead complex, end-to-end sales cycles involving multiple government stakeholders, public procurement requirements, regulatory considerations, and internal decision-makers Navigate public tenders, RFPs, contract awards, budget cycles, and applicable public sector regulations to advance opportunities with appropriate commercial and compliance discipline Negotiate commercial and contractual terms within Mexican public sector frameworks while balancing customer requirements, business objectives, risk, and long-term account value Drive alignment across Legal, Solution Consulting, Delivery, and ecosystem partners to develop compliant, differentiated proposals that address measurable government and citizen-service priorities Maintain disciplined forecasting, CRM accuracy, opportunity governance, and pipeline management to improve predictability and support informed business decisions Influence Genesys' go-to-market approach by translating government priorities, customer needs, and market developments into actionable input for internal stakeholders Deliver or exceed assigned revenue and growth objectives while strengthening Genesys' strategic presence across Mexico's public sector Required Qualifications: 10+ years of senior commercial experience with a proven track record of selling technology solutions to public sector and government organizations in Mexico Demonstrated knowledge of ATDT, including its