Epic Trainer

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training. Ideal candidates are independent contributors with experience in training Epic applications in both the classroom and provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; and relate well to others at all levels. Responsible for the Worcester, MA market- Reliant Medical Associates. This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be aligned to your schedule.

Train Epic applications for new hires and provide optimization training as needed Train In-Person and virtual classes Participate in coordination of training scheduling process Monitor and respond to training service ticket requests Support training team in box incoming requests Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training content Participate in Upgrade and Merger and Acquisition projects Travel to training sites as required Serve as training resource for clinical and operations staff Prepare, manage and maintain training classroom(s) Performs additional duties as assigned Train other applications as required You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma/GED or equivalent years of work experience Must be 18 years of age OR older 3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience Experience with Computers and Windows based programs Proficiency in Microsoft Office Suite and particularly in Microsoft Team meetings Presentation skills Ability to work in a high-performing, fast-paced, collaborative environment with limited supervision; must possess a high degree of self-motivation, versatility, and flexibility Quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood Reliable mode of transportation Must have a Valid Driver's license Ability to work a flexible work schedule and travel both locally and non-locally to off-site training locations as needed Ability to work full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: Familiarity with Learning Management Systems Background in training delivery Experience with Epic applications Soft Skills: Self-starter with