Manager, Compensation Systems & Operations

USD 100000 - USD 145000 - yearly Company Description "We're not in the shipping business; we're in the information business." -Peter Rose, Expeditors Founder At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Global supply chain management is what we do, getting goods from one place to another for our customers, but information is how we do it and do it the best! We are a Global company based in the United States with. 19,000 trained professionals 350+ locations worldwide across 60+ Countries Fortune 500 Globally unified systems Job Description Position Summary The Manager, Compensation Systems & Operations is responsible for supporting the governance, administration, stability, auditability, and continuous improvement of Expeditors' global compensation systems, calculations, data, reporting, and operational processes. This role supports commission and incentive compensation programs across Sales, Account Management, and other compensation-related programs. As a member of the Commission Operations function within Business Development Systems & Analytics (BDSA), this position is responsible for compensation system administration, commission operations, reconciliation and validation activities, audit and compliance support, analytics, automation, issue investigation, vendor management, and payee support. The successful candidate will possess strong accounting and reconciliation expertise, a disciplined audit mindset, exceptional analytical capabilities, and extensive experience working with compensation systems, large data sets, complex business processes, and enterprise technologies. This role regularly collaborates with employees, managers, vendors, and technology teams across multiple regions and time zones.

Compensation Governance, Controls & Validation Perform detailed reviews of compensation calculations, commission rules, credit allocations, adjustment processing, and related system outputs. Develop and maintain audit-ready validation procedures, control frameworks, reconciliation processes, and supporting workpapers. Conduct independent reviews of compensation calculations prior to commission and payroll releases. Evaluate compensation system controls and recommend improvements that increase transparency, auditability, operational reliability, and governance effectiveness. Support internal and external audit activities related to compensation processes, controls, calculations, data, and supporting systems. Maintain documentation of compensation business rules, assumptions, calculation methodologies, validation procedures, reconciliation results, and control activities. Establish repeatable control procedures that provide sustainable audit trails and support management review processes. Identify control gaps, process weaknesses, and operational risks, and develop remediation recommendations.

Systems & Operations Participate in monthly compensation processing activities and operational support functions. Review compensation calculations, credit allocations, account assignments, retroactive adjustments, and related operational outputs. Support compensation plan implementation, system enhancements, and ongoing configuration maintenance. Ensure compensation processes are accurate, repeatable, auditable, and appropriately documented. Support compensation system administration activities and ongoing operational maintenance. Assist with production support, issue resolution, change management, and system release activities. Commission Operations & Payee Support Support global commission and incentive compensation operations across Sales, Account Management, and other compensation programs. Research, investigate, and resolve payee inquiries, disputes, escalations, and support tickets. Communicate