Team Leader (f/m/d)

Siemens Sp. z o.o.

Experience level

Experienced Professional

Job type

Full-time

Work mode

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

Warsaw - Mazowieckie - Poland

Siemens Global Business Services team is looking for an experienced and highly motivated candidate for Team Leader role. The successful Team Leader (f/m/d) is a problem-solver, mentor and communicator with outstanding skills and experience in order handling area. You will engage with multiple internal teams to support daily operations across multiple countries. You will utilize a wide range of skills and support several functional areas such as operations, IT and program management, to support performance and productivity improvement initiatives. You will support root cause analysis of issues and propose possible improvements. With outstanding ownership and customer obsession you will play an essential role driving operational delivery on daily basis, being a role model in building healthy team spirit and efficient organization based on trust and partnership. You'll create impact by: Delivery of order handing services for Nordic countries (Sweden, Norway) Managing escalations Plan and supervise overall delivery of order handling services (in alignment with key stakeholders, corporate strategic initiatives and operational forecasts), to achieve top performance results and excellent customer satisfaction results Manage a highly performing, motivated team of Logistics Specialists and Seniors (ca. 15 employees) Manage individual performance, career development and employee satisfaction Checking and improving team’s performance in the area of quality of service Performing detailed root cause analysis of problems Preparation and presentation team performance (KPI dashboards) to country stakeholders Developing further synergy effect in the country clusters through cross trainings and efficient backup model (increased productivity) Supporting team members in their daily work Your defining qualities: Experience in order handling area, ideally in more than 1 country/business lines Proven analytical skills, excellent written and oral communication and presentation skills Ability to work with data and make right decisions based on data analysis Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives Attention to detail and capability to work on multiple projects/tasks in parallel Ability to work under limited supervision Fluency in English, knowledge of any other language will be a plus Efficient knowledge of Microsoft Office suite (Excel, Power Point) Expertise knowledge of SAP Previous experience as a Team Leader, expert or senior who coordinates project team will be an additional asset What will you gain by joining us? Impact : We create projects that matter to people, the environment, and the future. Our work genuinely transforms reality, offering opportunities for interesting tasks and a real influence on business Employment in an international organization that is a global leader in its industry and holds a stable position on the market A positive atmosphere and a culture that fosters a sense of belonging : we build partnership-based relationships founded on trust, responsibility, and respect. When you encounter a challenge, you can count on support and help Professional development : opportunities to grow across various roles and projects, as well as access to a rich selection of e-learning courses (including LinkedIn Learning, Coursera, Harvard Business Review), and an annual mentoring program The opportunity to create and participate in sports initiatives Our benefits: Remote work Additional paid days off MyBenefit cafeteria system: vouchers for an extensive range of stores, theatre and cinema tickets A lunch card with