Enterprise Infrastructure Manager - SRC First Response (Infrastructure Shared Technologies)

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Manager within PNC's SRC First Response - Infrastructure Shared Technologies organization, you will be based in Phoenix, AZ, Denver, CO, Dallas, TX, Pittsburgh, PA, or Cleveland, OH. Job duties include, but are not limited to, the following: • Lead and manage the second-shift operations team, providing oversight and direction during off-hours incidents, production issues, and change implementations. • Support and maintain a diverse technology stack, including WebSphere, Tomcat, Apache, MQ, Kafka, Artifactory, GitHub, Jenkins, IBM UrbanCode Deploy (uDeploy), and Ansible. • Analyze operational trends and performance metrics to identify opportunities for increased automation, efficiency, and service reliability. • Drive continuous improvement initiatives focused on reducing manual effort and enhancing platform stability through automation. • Additional non-shift hours may be required to support escalated incidents requiring management presence. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function. Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities. Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support. Implements best practices for technology architecture and management. Directs, motivates, develops and oversees the performance of the management team and key staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education,