Payments Senior Supervisor (Cluster Lead, Japanese Bilingual)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: People Leader All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description:

Supports end-to-end   invoice workflow processing   within assigned markets, ensuring   accurate ,   timely , and compliant   invoice   handling. Focuses on   issue resolution, data quality, and process integrity   across the invoice   and PO   lifecycle.   Acts as a key   processing and resolution expert , supporting   Payments   Cluster Leads and   Payments   SMEs in   maintaining   efficient and standardized invoice operations.

1. Invoice Workflow Processing (Primary Focus)   Perform invoice processing and resolution activities (e.g., PO mismatches, system errors, finance-related queries)   Monitors   end-to-end invoice lifecycle workflows, including validation, exception handling, and status tracking   Ensure   timely   and   accurate   processing in line with defined SLAs   2. Issue Resolution & Root Cause Analysis   Investigate and resolve invoice issues (e.g., discrepancies, interface errors, unmatched invoices)   Conduct root-cause analysis and coordinate with cross-functional teams (e.g.,   BPO , Finance)   Support resolution of aging open items and backlog   3. Data Quality & Reporting Support   Perform data extraction, validation, and analysis for reporting and audit requirements   Monitor invoice quality and support corrective actions   Maintain   accurate   records and documentation for compliance   4. Process & Compliance Adherence   Ensure adherence to invoice processing SOPs, tax, and statutory requirements   Support audit requests (e.g., document retrieval, reporting)   Execute controls related to invoice validation and processing accuracy   5. Stakeholder & Cross-Functional Support   Collaborate with Procurement, Finance, and other teams to resolve invoice issues   Provide updates and clarifications on invoice status as needed   Support Cluster Lead and SME on operational priorities   6. Continuous Improvement   Identify   opportunities to improve invoice workflows and processing efficiency   Support implementation of process standardization and automation initiatives   Contribute to process documentation and knowledge sharing     Key working relationships   Internal:   Payments Cluster, Procurement sub-functions ( ie   vendor master data, experience team, GS Finance   External:   Third party suppliers,   B POs       Qualifications :   Required:   Bachelor’s Degree preferred    1 – 3   years in Invoice Processing / AP / Finance operations    Strong understanding of invoice workflows, PO matching, and exception handling   Fluency in English   and Japanese   (written and oral) is   required .   Certification for Japaese language   proficiency   is preferred.     Preferred:   Good understanding of   Payments   processes and   Invoice Processing   operations at   a high level .   Experience in SAP (MM/FI)   or relevant ERP system experience   Shared services industry experience.   Other: