Technical Solutions Manager

Organization Summary     If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and Add rewards great work.

Description    At Microsoft's Operations Service Center we have a passion for customers, partners and technology. As a member of the Cloud Services Operations team, the Technical Solutions Manager enables scalable, compliant execution of complex cloud scenarios across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for delivering reliable, high-quality operational outcomes for Microsoft's commercial cloud business. You will be joining a fast-paced team that focuses on results, works together to solve problems, and is committed to developing people.      The Technical Solutions Manager operates at the intersection of business operations, data, and engineering, supporting emerging non-standard scenarios including AI platform partner motions. This role relies on developing deep program and progress expertise to translate complex operational, billing, and compliance requirements into durable, scalable solutions through a balanced model of hands-on solution development and close partnership with Engineering and Data Engineering teams.      The Technical Solutions Manager serves as a connector between business context and technical execution - building targeted capabilities directly where appropriate, while shaping, influencing, and accelerating engineering-delivered solutions aligned to Microsoft's broader platform strategy. The role partners with Engineering, Data Engineering, Finance, Sales, and Operations stakeholders to define clear requirements, design fit-for-purpose solutions, drive prioritization of engineering-backed capabilities, and ensure alignment with enterprise architecture, data standards, and long-term platform direction.      The Technical Solutions Manager maintains ownership of end-to-end operational solution integrity, ensuring data flows, system integrations, and workflows are reliable, governed, supportable, and optimized for scale. In addition to technical skills, this role is required to integrate solutions across the breath of 4P framework (People, Process, Policy, and Platform). This senior individual contributor role requires strong technical judgment, business acumen, the ability to influence without authority, and credibility across both business and engineering stakeholders. The ideal candidate balances hands-on solution development with strategic partnership to drive outcomes that are scalable, supportable, and aligned to Microsoft's long-term technical ecosystem.

Solution Strategy, Design, and Delivery   Build and scale processes, capabilities, and targeted solutions that enable the future growth of strategic partnerships and complex cloud workloads.   Translate operational, billing, compliance, and stakeholder requirements into clear solution designs, requirements, and delivery plans.   Design and deliver fit-for-purpose solutions using existing Microsoft platforms, tools, workflows, and data capabilities where appropriate.   Partner with Engineering and Data Engineering teams to shape requirements, prioritize engineering-backed capabilities, and integrate solutions into durable platform paths.   Balance speed, control, supportability, and long-term platform alignment when evaluating solution options and implementation approaches.     Engineering, Data, and Platform Partnership   Act as the connective layer between business stakeholders and