Claims Manager - Risk Management

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Claims Manager supports Live Nation's operations. In this role, you’ll have primary responsibility for managing liability claims in North America. WHAT THIS ROLE WILL DO Conducts and/or oversees claim investigations and resolution of general liability, auto liability, and property damage claims, including complex and high-exposure claims. Interviews claimants, witnesses, and internal stakeholders; reviews incident reports, contracts, medical records, police reports, and other documentation to support claim investigations. Coordinates overall claims process including investigation and discovery, litigation management, and direction and settlement authority Collaborates with in-house and outside legal counsel to assure proper handling of litigated files as well as coordination of discovery including but not limited to gathering pertinent legal information and claims documentation, deposition requests, identification and preparation of witnesses and other discovery, as well as assists in developing overall defense strategy Provides oversight and general management of TPAs on the management of all GL, AL and PD claims, including claim handling best practices, adherence to client service instructions, litigation guidelines, billing guidelines and any other necessary documents/guidelines Manages claim reviews in partnership with the third-party claims administrator to ensure claim handling is aligned with expectations. Provides coaching and direction to claim examiners, as needed Evaluates settlement opportunities, negotiates with claimants, attorneys, insurers, and TPAs, and authorizes settlements within delegated authority. Attends mediations and other settlement conferences as necessary Provides guidance to operations on handling incidents and evidence preservation, as they may arise Tenders and tracks progression of other types of claims as necessary (property, inland marine, etc.) Other duties associated with claims or risk management department operations, as necessary WHAT THIS PERSON WILL BRING Minimum 10+ years’ experience in a corporate risk management department and/or large insurance carrier/TPA liability claims operation Demonstrated expertise handling complex general liability, auto liability, and property damage claims from investigation through resolution. Strong technical claims adjusting