Solution Administrator (LMS)

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Professional 308 Pay Range: $75,200.00 - $112,700.00 Job Description The Solution Administrator is responsible for Solution Management, Integration Maintenance, Ed Tech Engagement, Security and Compliance, Disaster Recovery and Business Continuity, User Support and Training, Vendor Management, Integration Review and Advisement, Performance Monitoring and Optimization, and Policy Development and Documentation. The Solution Administrator ensures the seamless operation of the university’s technological infrastructure while adhering to industry standards and best practices.   Location: This position will be based onsite in our Salt Lake City, UT office.

Oversees the administration and maintenance of software solutions critical to the university's operations. Manages the integration of various systems and platforms to ensure interoperability and data consistency. Collaborates with faculty and staff to identify, evaluate, and implement educational technologies that enhance the learning experience. Implements and enforces security protocols to safeguard sensitive information and ensure compliance with relevant regulations. Develops and maintains comprehensive plans to mitigate the impact of disasters and ensure business continuity. Provides technical support to users and conducts training sessions to promote efficient use of technology resources. Liaises with vendors to negotiate contracts, resolve issues, and ensure service level agreements are met. Evaluates proposed integrations for feasibility, compatibility, and alignment with organizational objectives. Monitors system performance, identifies bottlenecks, and implements optimizations to enhance efficiency. Develops and updates policies, procedures, and documentation related to technology usage and administration. Performs other related duties as assigned. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Knowledge, Skills, and Abilities Proficiency in system administration, particularly in cloud-based environments. Strong understanding of integration techniques and protocols. Knowledge of educational technologies and their applications in online learning environments. Familiarity with cybersecurity principles and best practices. Experience with disaster recovery planning and implementation. Excellent communication and interpersonal skills. Ability to troubleshoot technical issues and provide timely solutions. Strong project management and organizational skills.