Sr Director, Product Management, Merchant Capital

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Director, Product Management, Merchant Capital What does a successful Sr. Director, Product Management for Merchant Capital? As the Senior Director of Product Management for Merchant Capital , you will define the overarching product vision and multi-year strategy to help SMBs manage cashflow for their businesses. You will lead, mentor, and grow a team of Product Managers dedicated to solving complex merchant cash flow and financing needs. Operating at the strategic intersection of fintech, commerce, and product growth, you will champion the end-to-end merchant lifecycle across all platforms (device, web, and mobile)—owning executive alignment, multi-generational roadmaps, and business performance metrics to reshape how merchants manage their financial health.

Product Strategy, Vision & Roadmap Define Multi-Year Strategy: Establish the strategic product vision, multi-generational roadmaps, and portfolio priorities for Clover’s Capital products and lending capabilities. End-to-End Lifecycle Ownership : Drive the full product lifecycle from market discovery and opportunity sizing through launch, scale, and continuous optimization across web, mobile, and in-person POS channels. Business Case & Commercial Viability : Build executive-level business cases—including financial models, opportunity sizing, ROI analysis, and monetization strategies—to align capital and resource allocation behind high-impact growth initiatives. Data-Driven Discovery : Leverage deep data analytics, merchant feedback, and market research to identify structural cash flow friction and evaluate Build vs. Buy vs. Partner/Integrate expansion strategies. People Leadership & Executive Alignment People Management & Coaching : Hire, manage, develop, and retain a high-performing team of Product Managers. Provide clear direction, foster career growth, and establish operational excellence across product squads. Cross-Functional Portfolio Guidance: Oversee and empower product managers in their daily execution—guiding sprint prioritization, backlog grooming, user story definition, and cross-functional dependency management without needing to act as a tactical Scrum Lead yourself. Executive Stakeholder Alignment : Partner closely with executive leadership (C-suite, Business Unit Heads, Engineering VPs) to communicate vision, present progress against strategic KPIs, and secure cross-functional commitments across Product Marketing, Design, Data Science, and Operations. Go-To-Market Execution: Collaborate with Product Marketing, Sales, and Customer Success leadership to build comprehensive go-to-market and adoption strategies for major product rollouts. What you need to have: 10+ years of progressive Product Management experience in digital software, SaaS, or fintech environments. 4+ years of direct People Management experience successfully leading, mentoring, and scaling teams of Product Managers. Demonstrated Strategic Track Record: Proven experience defining product vision, building multi-year roadmaps, and successfully executing large-scale, complex product portfolios. Fintech & Financial Services Expertise: Hands-on product leadership in SMB lending, merchant financing, business cash flow tools, or embedded financial services. Multi-Platform Experience : Broad track record delivering seamless, unified user experiences across Web, iOS, Android, and/or point-of-sale hardware touchpoints. Data & Commercial Acumen: