Services Account Manager

Keysight  is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more  about what we do.   Our award-winning   culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.   Location: Midwest Role Type: Full-Time, Advanced/Principal Individual Contributor Business Unit: Keysight Global Services Travel: 50% across regional customer sites   Keysight’s Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Midwest region. This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post‑sales lifecycle value. You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission‑critical requirements.

Strategic Account Leadership Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region. Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives. Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction. Lead executive-level service reviews, QBRs, and long-term service planning discussions. Sales Growth & Business Development Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets. Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services . Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities. Negotiate commercial terms, pricing, and service deliverables at expert level. Customer Relationship Management Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention. Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements. Serve as escalation point for critical service events, outage mitigation, or urgent operational support. Cross-Functional Leadership Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy. Collaborate with Legal, Finance, and Operations to structure complex service agreements. Lead internal teams during RFPs, contract renewals, and technical solution development.

Required 8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries). Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management. Proven ability to manage complex enterprise customers and close multi-year service agreements. Strong business acumen in negotiation, commercial structuring, and value-based selling. Ability to confidently lead customer