Executive Technology Support Specialist / IT Operations Analyst IV (US)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

This role serves as the primary point of contact for executive-level technical support, providing white-glove service to TD Bank Executives, their support staff, and designated employees across the U.S. The position is fully onsite Monday through Friday and requires strong technical troubleshooting skills, sound judgment, discretion, and a commitment to delivering an exceptional support experience with a focus on first-contact resolution. Key responsibilities include providing hardware, software, mobile device, e-Messaging, and application support; diagnosing and resolving technical issues; supporting executive meetings and events both onsite and remotely; assisting with technology adoption and change initiatives; and ensuring compliance with TD policies, standards, and recovery procedures. The role also partners closely with technology teams, vendors, and business stakeholders to deliver seamless executive support while identifying opportunities to improve processes and service delivery. The position includes a physical component and requires frequent domestic travel throughout the U.S. Team members should be comfortable with extended periods of standing and walking, lifting and transporting technology equipment (typically under 25 lbs. with occasional lifting over 25 lbs.), as well as occasional kneeling, crawling, and reaching overhead when setting up, supporting, or troubleshooting technology solutions for executive offices, meetings, and events. Depth & Scope: Performs work on all aspects of the application/system support Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction Acts as a reference for team members or clients Applications/systems are moderate to highly complex and performed under minimal management supervision Ensures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are met Actively involved in resolving client applications issues Supports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders. Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment Performs problem determination including data gathering and analysis Ensures post incident/secondary documentation is accurate and complete Education & Experience: Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree 3+years' experience A+, Microsoft, Cisco, TQM, ITIL Certification preferred Preferred Qualifications: • Superior written and verbal communication skills, with the ability to communicate clearly, calmly, and professionally with executive audiences. • Flexibility to work variable schedules based on