Experience Design Senior Associate

You'll be joining a tight-knit team within Operations Experience Design (OXD), focused on designing how people across Operations interact with AI/ML capabilities. We work closely with Data Science, Technology, and Operations partners to take new AI-driven tools from early concept through to production. The work is complex and often ambiguous, but we approach it with craft, care, and a genuine focus on outcomes that matter to the business. This is a collaborative team where your voice and perspective will matter from day one.