North America People Operations Leader

Looking for a leadership opportunity where you'll influence senior partners, own critical processes, and lead People Operations across North America? This role sits in the People Organization (HR) and is the point of contact for all areas of People Operations. This is a hybrid position with the flexibility to work from home and in our Chicago office three days per week. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The North America People Operations Leader is the strategic owner of people operations delivery across the region, leading teams, processes, and platforms that ensure consistent, efficient, and data-driven HR operations at scale. This role is responsible for delivery of end‑to‑end HR operational processes, such as hiring, job and data changes, benefits & rewards administration, employee relations ops support, and exits/retirements. Plan and manage team capacity, work allocation, and coverage across multiple processes and queues, ensuring support for peak periods, regional time zones, and urgent or sensitive matters Support cyclical HR activities (e.g., performance and compensation cycles, benefits renewals and enrollment, engagement initiatives) from an operational execution and readiness perspective Ensure that new or evolving HR services can be successfully transitioned into regional People Operations, including defining scope, processes, controls, knowledge content, and success measures Design, implement, maintain and assess performance of benchmarks, SLAs, and operating standards that define expectations for quality, timeliness, and colleague experience Oversee HR operational knowledge bases and colleague‑facing content (e.g., HR portal, FAQs, standard communications) in partnership with the People Org, ensuring content is current, clear, and operationally feasible Partner with HR Technology, Data & Analytics, and global Ops to standardize processes and leverage tools, digitization, and automation where possible Coordinate with Internal Audit, Compliance, and other control functions as needed to prepare for and respond to audits and reviews Oversee relationships with third‑party providers supporting regional People ops, working with Procurement and HR to assess performance, conduct regular service reviews, resolve critical issues, and assess opportunities for improvement or change Lead or support transition and change activities when new work, new processes, or new tools are introduced into People Operations (including operational readiness planning, UAT, training, and cutover support) Oversee service recovery for escalated issues or service failures, ensuring root causes are addressed and takeaways are embedded into processes and controls How this opportunity is different Within People Operations, regional teams provide end‑to‑end operational support across the employee lifecycle, which may include, but is not limited to benefits & rewards operations; Workforce data and administration; employee relations operations; HR knowledge management and colleague‑facing support (e.g., HR portals, FAQs). This position leads these regional operational teams and will report into the Global People Support Services Leader and partners closely with regional People Org leaders and specialist teams (e.g., Benefits, People Matters, Talent, Total Rewards). Skills and experience that will lead to success Significant experience in HR operations/Operations or a related shared services environment, preferably with regional or multi‑country scope Demonstrated experience leading operational teams across multiple HR process areas and through periods of change or growth Proven ability to design and manage SLAs, KPIs, and SOPs, and to use data and metrics to