Corrigo Platform Analyst

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves The Facilities Systems Coordinator serves as the primary administrator for critical facilities management technology platforms, including our Computerized Maintenance Management System (CMMS), facility service request systems, and compliance reporting tools. This role ensures system integrity, supports users across the account team, and delivers essential reporting that drives operational excellence. You'll be the go-to expert who bridges technology and facilities operations, enabling teams to work efficiently while maintaining data accuracy and system functionality that meets both internal and client objectives. Your day-to-day tasks will include: Administering the CMMS platform, including user management, security profiles, property configurations, asset records, and maintenance scheduling to ensure system integrity and optimal performance Providing training and ongoing support to account teams, vendors, and client staff on system functionality, covering everything from new user onboarding to advanced features and password resets Configuring system settings such as accounting codes, business hours, property contacts, notification messages, print formats, and service provider dispatching workflows Developing and deploying inspection forms that support building engineering teams and coordinating data synchronization with facility service request system management teams Producing monthly, quarterly, annual, and ad-hoc reports covering work order activity, scheduled maintenance, service level compliance, labor metrics, projects, incidents, and training outcomes Exploring solutions to new business needs within existing system capabilities, then configuring, documenting, and deploying those solutions across the account Maintaining comprehensive system and process documentation, serving as the single point of contact for all systems-related questions, support issues, and requirements Physical Demands and Work Environment: Prolonged periods sitting at a desk and working on a computer Must be able to communicate effectively via phone, video conference, and in-person meetings Occasional travel to client sites may be required Standard office environment with potential for remote/hybrid work arrangements May require occasional lifting or moving of equipment up to 25 pounds Ability to work flexible hours during system implementations, upgrades, or critical support situations Required Qualifications: Above-average aptitude for technology and systems administration with proven ability to learn and master complex software platforms Highly proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with advanced Excel skills for reporting and data manipulation Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences Superior customer service orientation with demonstrated ability to maintain professionalism under stressful situations and tight deadlines Proven ability to multitask, prioritize competing demands, and work independently without direct supervision Strong organizational skills with meticulous attention to detail and data accuracy Demonstrated collaborative working style with ability to support diverse teams and stakeholders Preferred Qualifications: Bachelor's degree in Business Administration, Information Systems, Facilities Management, or related field