Customer Solutions Architect, Manager

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

Fivetran + dbt Labs is building data pipelines to power the modern data stack for thousands of companies.

We're looking for a Manager to lead and grow our Customer Solutions Architect (CSA) function within the Field Engineering team in EMEA, driving expansion and retention across our Commercial and Enterprise books. You will manage a team of CSAs responsible for the post-onboarding strategic technical ownership of Fivetran + dbt Lab’s most important customers from initial engagement through ongoing adoption, workload expansion, and long-term revenue growth.

This role sits at the intersection of technical depth, commercial impact and strategic excellence. You will ensure customers realise expanding value from Fivetran + dbt Labs through structured workload-based engagement, foster and evangelise a culture of proactive, data-driven customer ownership across the Revenue Org, and lead initiatives alongside senior stakeholders that continue to mature the CSA function both in-region and globally.

This is a full-time position based remotely out of Ireland. Whilst all Solution Architect positions are remote, we encourage being in the office where possible. Furthermore, our SAs also do their best to be onsite with customers in-person; travel therefore is optional but encouraged.

This position will report into the EMEA Director of Customer Solutions Architecture, working alongside a leadership team that encompasses a Principal CSA.

• Lead a team of Senior and Lead Customer Solutions Architects across NEMEA, DACH, and France/Benelux, ensuring high-quality post-sales technical ownership across Fivetran + dbt Lab's Enterprise portfolio.

• Own accountability for the expansion and retention outcomes across the assigned book, measured on Incremental ARR (iARR), Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), ensuring book coverage, engagement depth, and measurable outcomes across regions and verticals.

• Develop and mature the CSA function, formalising methodology, reinforcing operational discipline, and evolving the ways the team operates