Team Lead, Chargebacks

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Contract Administration and Management Job Category: People Leader All Job Posting Locations: Raritan, New Jersey, United States of America Job Description: Chargeback Team Lead – Enterprise Contract Management The Chargeback Team Lead in Enterprise Contract Management is responsible for managing team personnel, setting annual goals aligned with organizational objectives, developing data governance strategies, and coordinating with various stakeholders to optimize customer and organizational outcomes. The role includes leading initiatives to improve processes and automation, ensuring SOX compliance through audit reviews, and providing chargeback analysis to senior management. Candidates must have a bachelor’s degree, at least six years of relevant experience, leadership skills, excellent communication, and advanced Excel proficiency, with preferred experience in Model N, SAP, Tableau, and customer-facing roles. Description:

Responsible for leading assigned personnel, including selection, hiring, training, performance mentoring, performance management, succession planning, and promotional recommendations. Develop annual team goals, as well as individual goals and development plans for direct reports, ensuring alignment with Enterprise Contract Management and JJHCS objectives and strategic imperatives. Lead the development of strategies and policies related to data governance, including assessing the scope of data steward responsibilities and monitoring activities to support the quality processing of relevant data. Coordinate work across direct and indirect reports while influencing outcomes through effective leadership and collaboration. Collaborate with and influence customers, operating partners, Account Management, and Contracting, including Government Contracting, to align goals and drive optimal outcomes for customers and the organization. Own, lead, and/or support associates on multiple initiatives designed to streamline processes, enhance automation, and drive standardization, with impact ranging from departmental improvements to enterprise-wide initiatives. Collaborate effectively with internal stakeholders and customer senior management, often leading customer-facing opportunities with expedited timelines. Proactively identify and implement process or policy improvements that enhance internal efficiencies and improve the customer experience. Apply strong analytical, verbal, and interpersonal communication skills when engaging with customers, franchise contract teams, distributors, and wholesaler personnel. Lead the monthly review and approval of audit packages and manage ad hoc requests from PWC and other stakeholders to support SOX compliance. Lead and deliver chargeback trending analysis for senior management and OpCo Finance teams.

Education: A minimum of a Bachelor’s degree is required.

Required: A minimum of six (6) years of related business experience is required. Relevant leadership experience is required. Excellent verbal and written communication skills, along with