BANAMEX MONITOR ATM´S

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s) Demonstrated analytical skills Consistently demonstrates clear and concise written and verbal communication skills Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Trabajo bajo presión. Experiencia en cajeros automáticos. Uso y manejo de Excel (desarrollo de macros) Uso y manejo de Access. Buen trato. Escucha Activa. Excelente adaptabilidad. Experiencia requerida Deseable con experiencia en proceso de Cajeros Automáticos, y análisis de datos. Manejo de Excel avanzado o intermedio (fórmulas de búsqueda y referencia, tablas dinámicas, Cruce de bases datos, Programación y Funciones avanzadas de Excel.) Manejo paquetería Office. Uso de herramientas como APTRA, ADMWIN, KTC, AR. Conocimientos Deseable conocimiento básico en ATM´S (No es prioritario) Dominio de habilidades informáticas Uso de equipo de cómputo y sus funciones en general. Capacidad para adaptarse a las nuevas tecnologías con rapidez y sin problemas. Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa. Habilidad para trabajar con otras personas para completar las tareas asignadas. Objetivo del puesto El Especialista en Apoyo de Operaciones 5 es un puesto de nivel inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el Especialista en Apoyo de