Client Service Consultant

Client Service Consultant Are you ready for the next step in your career? Experienced in Personal Lines? Read on! Aon South Africa is recruiting a Client Service Consultant in our Personal lines department based, on a hybrid basis, from our Head Office in Sandton. The role of the client service consultant is to serve as the primary point of contact for clients and to service those clients in line with the Minimum Operating Standards (MOS) and company growth strategies. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Manage a client base of allocated clients across different products Works with Team Manager to ensure high quality, efficient and compliant delivery of all client servicing administrative/transactional activities Provides clients with renewal notices and reminders and holds renewal needs analysis discussion with clients Provides professional and accurate advice to clients, including explanations to clients on cover, exclusions, terms and conditions and ensuring clients are advised of any underwriting requirements in terms of the policy. Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers Manage and facilitate the cancellation process, as well as create necessary documentation Manage the age analysis for client base and takes the appropriate action to avoid any Professional Indemnity claims Primary point of contact for clients, providing overall policy services and resolving queries Assists in the day to day running of clients’ risk and insurance programmes, producing and checking documentation where required Prioritises own work and works autonomously within defined boundaries Adheres to the minimum Quality and Service Standards laid down by the Division. Keeps up with market trends within the insurance industry and is aware of competitor products/ offerings. Responsible for maintaining and improving client satisfaction and retention by using the available platforms. Responsible for general administrative and ad hoc duties that may be requested from management from time to time. Eg Projects All work activities to be achieved within MOS Liaises and develops relationships with colleagues across the business and other key role players in the business. Responsible for retention interventions and for providing clients with comparative analyses to facilitate informed decisions. Responsible for engaging in business development including upselling and/or contributing directly or indirectly to all business development efforts in Aon South Africa How this opportunity is different At Aon, colleagues are encouraged to bring their authentic selves to work, contribute ideas and work as one inclusive team to help clients make better decisions. Skills and experience that will lead to success Qualifications. A minimum of grade 12 (Matric) or equivalent The Regulatory examination qualification. Relevant insurance qualification Registration as a representative with the FSCA in terms of the FAIS ACT. Knowledge. Knowledge and understanding of all aspects of personal insurance. Knowledge of market trends within the insurance industry. Knowledge of competitor products. knowledge of MS Word and Excel. Skills and Attributes. Well-developed team functioning skills. Good interpersonal relationships. Sophisticated analytical, technical and problem-solving skills. Well-developed decision-making skills. Well-developed ability to work in and with teams. Experience. A demonstrated ability in a similar or related role. Be diligent and respect confidentiality Have a high work ethic and must have the ability to function effectively under pressure Be a team player, have the ability to build good relationships, support and