Technology- Lead Application Specialist - Westlake

The Technology Application Specialist is responsible for supporting and optimizing business-critical technology applications at Deloitte University. This role serves as both a technical expert, ensuring applications are aligned with organizational goals and user requirements. Operating with autonomy, the specialist consults with business leaders, partners with IT teams, and delivers high-quality application solutions that drive operational efficiency and user satisfaction. This is an in-office role which works 100% onsite (five days a week) at our Westlake, TX Deloitte location. Work you’ll do Responsibilities: Serve as the primary expert and point of contact for business-critical technology applications. Oversee application management, ensuring alignment with business goals and user requirements. Deliver technical support, troubleshooting, and optimization to maximize application performance and reliability. Collaborate cross-functionally to assess needs, implement solutions, and ensure user satisfaction. Lead initiatives for application enhancements, upgrades, and lifecycle management. Maintain strong documentation, process controls, and adherence to best practices and compliance standards. Translate complex technical concepts into accessible guidance for stakeholders and end-users. Application Management and Support Oversee daily operations, maintenance, and lifecycle management of core enterprise applications. Troubleshoot, analyze, and resolve system and user issues, ensuring minimal disruption and prompt resolution. Perform root cause analysis and implement preventive measures for recurring issues.

Gathering & Configuration Collaborate with stakeholders to elicit and refine application requirements. Translate business needs into functional configurations and customizations, balancing usability, security, and performance. Validate and approve system changes, upgrades, and integrations. Stakeholder Partnership Serve as the primary point of contact for users and business leaders regarding application capabilities and enhancements. Provide training and guidance to end-users and colleagues, translating technical details into accessible information. Ensure stakeholder needs are met through effective communication, SLA adherence, and continuous improvement. Technical Leadership Lead key application initiatives, including implementations, migrations, or process improvements. Conduct technical research and provide recommendations for new tools and features. Mentor team members on application best practices, troubleshooting, and efficient process flows. Project & Resource Management Coordinate and prioritize multiple tasks or projects, managing workload to meet changing deadlines and business demands. Guide cross-functional teams as needed during application upgrades or incident resolution. The successful candidate would possess these skills (choose the applicable skills from the options below based on the role and level). Below Manager: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence. The ~3,000 professionals in DT - US deliver services including: Cyber Security Technology Support Technology & Infrastructure Applications