Service Coordination

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.     1. Application Monitoring & Health Check Monitor applications (Core Banking- finacle), Payments, Trade, LOS, etc.) Track alerts, batch jobs, interfaces, and failures Perform daily start-of-day (SOD) / end-of-day (EOD) checks 2. Incident & Ticket Management- As per ITIL process Act as the first point of contact for application-related issues Log, categorize, and prioritize incidents in ticketing tools . Ensure incidents are handled within defined SLA timelines 3. Basic Troubleshooting Perform initial diagnosis and resolution of issues Handle common issues like: Login failures Data mismatch queries Batch/job failures Interface errors Apply known workarounds using scripts, queries, or SOPs 4. User Support & Communication Respond to users (business/ops team) via email, calls, or tickets Provide status updates and resolution timelines Clarify user queries related to application usage 5. Escalation Management Escalate unresolved or complex issues to L2 / L3 teams Provide proper logs, analysis, and documentation during escalation 6. Operational Activities Execute routine tasks: Batch job restarts File transfers / uploads Data validation checks Support deployments during maintenance windows Participate in production releases Reporting / Documentation updates.  7. Documentation & Knowledge Management Maintain incident logs, resolution steps, and SOPs Update knowledge base for recurring issues 8. Change management – create the ticket in ITSM tool for changes , minor, major or critical.   Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Experience & Qualification Graduate in Computer Science, Information Technology, Engineering, or related  discipline. Mandatory 3+ years of Banking Domain experience. Hands-on experience supporting Finacle, CBS, and banking applications. Experience supporting senior executives, CXOs, board members, or VIP users is preferred. Preferred Banking Knowledge Finacle Core Banking Solution CBS Operations Branch Banking Processes Digital Banking Channels Regulatory and Information Security Compliance Incident, Problem, and Change Management in Banking Environment Preferred Skills and Experience •ITIL certified •High level communicator with good written and verbal skills Being You The “Kyn” in