Senior Workforce Management Representative

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.      Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.   If you’re looking for a challenge and meaningful role, you’re in the right place.   About this role As a Senior Workforce Management Representative based at Navi Mumbai You serve as the escalation point for Tier 1 HR Advisory workforce management inquiries, support HR transactions, improve the employee experience, and guide less experienced colleagues. You apply your technical knowledge to complete assignments, coordinate across teams, and explain complex information clearly. You solve operational issues using established procedures, support your team’s quality and timely delivery, and seek guidance for new complex assignments.

Responsible for day-to-day workforce management operations with greater accuracy, efficiency and accountability. Brings knowledge and advanced expertise with Workday, ServiceNow and other technology platforms to deliver run-the-business efficiently. Drive country/regional teams, leads/participates in projects and able to communicate with clarity and assertiveness. Performs subject matter expert (SME) role at a regional level. Acts as an escalation point-of-contact for workforce management inquiries (via phone, chat, and e-Request), identifying and delivering solutions to employees and People Leaders. Delegates and escalates queries as appropriate but remains responsible through completion. Tracks progress and provides continuous feedback to requestors on status of their queries. Engage in improving Knowledge Base and Case Management content for workforce management, based on experience. Supports oversight of service operations by responding to service demands as they arise(e.g., volume of calls, staff absence, chat and e-Request queries, etc.) Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume) Supports the implementation and delivery of end-to-end solutions in assigned discipline(s) to deliver a best in class employee experience. Supports program development related to workforce management to improve the employee experience, balanced with function-specific needs and drivers. Engages with third party providers to establish, develop and review the suite of services in workforce management. Addresses escalated HR inquiries and reviewer/approver of transactions, as applicable, with support from more senior team members.

Bachelor’s degree is must with relevant 4-6 years of experience Workday Know – how will be an added advantage Hire to Retire process knowledge is must, experience in HR Shared Service will be preferred Certification in project management, six sigma will be added advantage HR processes and workflow knowledge is must   Your Skills Excellent Communication Problem Solving Detail Oriented Collaboration Process improvements   Additional Notes Relocation Assistance is not available for this position. The ability to accommodate with international time zone is essential Willingness to work in the hybrid setup with 4 days from office is must Benefits – What Dow offers you   We invest in you.    Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.   Here are just a few highlights of what you would be