Senior Associate, Client Service

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Title:   Senior Associate, Global Research Group    Location:   (Hybrid 3 days/ week in-office) Toronto, Canada      Kantar, the world’s leading marketing   data   and analytics company.   We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our   expertise   in human understanding with advanced technologies. Kantar’s   25,000 people ,   based in more than 100 countries ,   help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.     We are looking for a Senior Associate, Client Service to join our Canada team and contribute to delivering exceptional client outcomes across Brand, Creative & Innovation and Customer Experience (CX) solutions.   This role offers the opportunity to work at the intersection of research,   analytics   and consulting, helping clients better understand their brands, customers and growth opportunities through robust insights and evidence-based recommendations.     As a Senior Associate, you will support the delivery of brand performance, creative   evaluation   and innovation studies, while also playing a key role in the execution and management of large-scale Customer Experience programmes. You will work closely with clients and cross-functional teams to ensure high-quality research, meaningful analysis and actionable insights that inform business decisions.

Brand, Creative & Innovation   Deliver research and analytics projects focused on brand performance, creative   effectiveness   and innovation.   Support questionnaire design, sample   planning   and analytical frameworks.   Analyse data and develop compelling insights that address client business challenges.   Produce high-quality reports and presentations that translate findings into clear recommendations.   Manage project timelines and quality standards while collaborating with internal teams and clients.   Identify   opportunities to improve processes,   efficiency   and research delivery.     Customer Experience   Support the execution and management of customer experience measurement programmes.   Conduct rigorous quality assurance checks to ensure data accuracy and reporting excellence.   Maintain proactive communication with clients   regarding   project status,   requirements   and data investigations.   Effectively manage multiple priorities and deliverables across concurrent projects.

2-3 years of experience in market research, with exposure to quantitative methodologies.   Experience supporting Customer Experience (CX) programmes is highly valued.   Strong analytical and problem-solving capabilities with the ability to turn data into insights.   Excellent written and verbal communication skills.   Strong attention to detail and project management skills.   Proficiency   with Microsoft Office and research tools such as SPSS or similar analytics platforms.   A curious,   proactive   and growth-oriented mindset.     Kantar   Canada   Benefits     We provide a comprehensive benefits package, including:   Extended health, dental, vision care, disability, life insurance     Wellness account   EAP (employee   assistance   program)     Retirement plan (RRSP/DPSP) with employer match     Flex   Time Off program         Why join Kantar?   We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth   expertise   of human