Senior Manager, Supply Chain Excellence

Summary: Primary Location: Gurugram, India Role Type: Individual Contributor The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes & capabilities, and digital enablement. This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams.   What You’ll Do for Us: Driving supply chain excellence through people, process & technology dimensions including but not limited to: Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, S&OPs & performance management. Design & Enable Future-ready Customer Supply Models & Network e.g., Segmented supply chains. Support the design and implementation of standardized customer service governance mechanisms, operational playbooks, and performance management framework. Drive Supply Chain Process Automation leveraging AI/RPA & Digital Capabilities (inhouse & 3rd Party). Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of new ways of working. Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps.   Qualifications & Requirements: MBA in Supply Chain, Operations, Business Administration, or related field 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries. Project Management Experience in driving cross functional priorities & decision making. Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks. Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools. Demonstrated success in leading automation and digital transformation initiatives. Strong analytical, stakeholder management, and problem-solving skills. Excellent communication and leadership capabilities with experience influencing senior stakeholders. Key Competencies: Supply Chain Orchestration Customer Service Transformation Strategic Thinking & Project Management Change Management & Cross-Functional Leadership Digital Enablement & Data-Driven Decision Making Business Partnership including Franchise & Customers     What can help you be successful in the role?   Growth Behavior: Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity. Smart Risk: Makes bold decisions/recommendations. Externally Focused: Understands the upstream and downstream implications of his/her work. Performance Driven & Accountable: Has high-performance standards. Outperforms her/his peers. Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace. Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.     Leadership Behavior Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders. Collaborate with the System, Customers and Key Stakeholders Develops Self and Others: Develop self and support others' development to achieve their full potential. Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.     What We Can Do For You   Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process. Diverse and inclusive culture: You’ll be embraced