Client Relationship Professional (Mortgage industry)

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Overview:   The Seller Engagement organization is seeking a Client Relationship Professional to support seller servicer clients through a combination of relationship management, sales support, and operational execution.  Unique to this Client Relationship role is an added responsibility of supporting seller servicer clients with technology integration expertise. This role will be closely partner with sales executives, pod (regional team) leadership, internal business partners, customers, and vendors to advocate for client needs, drive business outcomes, and help lenders adopt Freddie Mac tools and technology solutions. The successful candidate will serve as a trusted client-facing resource and internal coordinator, supporting strategic account execution while also managing implementation activities that improve lender efficiency, product adoption, and overall client satisfaction. Our Impact:   The Single-Family Sales and Seller Engagement teams work directly with internal and external clients to deliver outstanding customer service, deepen seller relationships, and help lenders maximize operational efficiency. By combining client relationship management with seller technology support, this role helps Freddie Mac strengthen account execution, improve customer satisfaction, lower seller origination costs, deliver quality loans, and increase adoption of Freddie Mac tools and solutions. Success is defined by the ability to support account strategy, manage tactical client needs, resolve issues, monitor contracts and routine processes, and guide customers through successful technology adoption and integration. The role directly supports Freddie Mac’s mission by helping clients achieve business objectives tied to tool adoption, ROE, affordable lending, market coverage, operational efficiency, and overall satisfaction.

In this role, the successful candidate will provide valuable sales, relationship, operational, and technology support to an assigned account base. The position will impact client satisfaction, seller engagement, product adoption, and increased business with Freddie Mac by coordinating account execution, resolving client issues, supporting implementation plans, and translating customer feedback into actionable improvements. Serve as a primary client-facing resource for assigned sellers, supporting relationship management, client satisfaction, and account execution in partnership with Sales Executives and POD leadership. Support strategic account plans by coordinating meeting preparation, client follow-up, Salesforce updates, issue resolution, contract monitoring, and routine business processes. Maintain a strong understanding of customer needs, industry trends, Freddie Mac strategic objectives, and the seller technology roadmap. Partner with customers, vendors, and internal business partners to facilitate technology adoption, implementation planning, integration testing, and successful delivery against agreed milestones. Conduct process reviews to identify opportunities to embed, optimize, and expand Freddie Mac tools and functionality within the customer experience. Monitor and report on integration efforts, outcomes, client feedback, and adoption progress to support continuous improvement. Support successful technical integrations from the Seller and the Seller’s technologies into the Freddie Mac toolsets.

Basic Requirements:  2-5+ years of related professional experience in the primary or secondary mortgage market, seller engagement, client relationship management, technology implementation, or equivalent GSE experience. Experience using Salesforce or similar CRM