Manager, Strategy & Planning

CEO Office and Leadership Team Support •    Support the Hong Kong CEO in preparing for Leadership Team meetings, business reviews, regional updates, investment discussions, market visits and senior stakeholder engagements. •    Develop concise briefing notes, executive summaries, discussion papers, action trackers and decision logs. •    Help structure agendas, capture key decisions, follow up on actions, and ensure leadership discussions translate into execution. •    Maintain visibility of Hong Kong’s key strategic priorities, open issues, dependencies, risks and required decisions. •    Act as a trusted coordination point between the CEO, Leadership Team members and selected regional / international stakeholders. Strategy and Transformation •    Support the development, refinement and communication of Cigna Healthcare Hong Kong’s strategic roadmap. •    Help translate long-term priorities into sequenced initiatives, milestones, governance routines and measurable outcomes. •    Support priority workstreams including GHB growth acceleration, LIH / Cigna Individual transformation, broker relationship recovery, proposition development, operating model review, location strategy and AI-enabled productivity. •    Partner with functional leaders to clarify problem statements, develop options, assess trade-offs and prepare recommendation materials for leadership decision-making. •    Support investment proposals, business cases and transformation updates, ensuring the narrative is clear, data-backed and aligned to Hong Kong’s strategic priorities. Cross-functional Execution and PMO •    Provide PMO support for high-priority cross-functional initiatives, ensuring clear scope, owners, milestones, timelines, risks, dependencies and decision points. •    Maintain project plans, RAID logs, action trackers, stakeholder maps and weekly / bi-weekly status updates where required. •    Coordinate across functions to unblock delivery issues, escalate risks appropriately and keep initiatives moving at pace. •    Ensure project governance is practical, visible and outcome-focused, avoiding unnecessary bureaucracy while maintaining execution discipline. •    Support the CEO and LT in tracking whether initiatives are delivering against the agreed intent, timeline and expected business impact. Commercial and Business Performance Support •    Support analysis and executive communication relating to GHB growth, broker engagement, pipeline, sales coverage, renewal actions, and market-facing initiatives. •    Support LIH transformation work, including DTC, broker channel, telemarketing, lead quality, conversion, proposition, marketing and commercial operations topics. •    Help synthesize performance data, market insights, competitor observations and stakeholder feedback into clear implications and recommended actions. •    Support preparation for broker QBRs, business reviews, market updates and internal strategy discussions where CEO / LT input is required. •    Partner with Finance and business owners to ensure commercial narratives are linked to ANP, revenue, BFIT, OPEX, investment and execution implications where relevant. Executive Communication and PowerPoint Storytelling •    Produce high-quality PowerPoint decks for CEO, LT, APAC, IH and other senior stakeholder audiences. •    Convert complex topics into clear, structured, visually sharp and action-oriented materials. •    Draft executive summaries, key messages, talking points and briefing notes in a concise Cigna-appropriate tone. •    Ensure materials are accurate, consistent, well-structured, visually professional and ready for senior leadership discussion. •    Maintain a strong understanding of Cigna Hong Kong messaging, including global reach, local expertise, end-to-end health solutions, market leadership, advanced data / AI