Senior Digital Product Owner D365 CE – Field Service and Project Operations

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Title: Senior Digital Product Owner D365 CE – Field Service and Project Operations Management Level: Individual Contributor   Job Summary Caterpillar is seeking a well‑qualified D365 Product Owner – Field Service and Project Operations , to support the full functional needs of the Caterpillar Enterprise Resource Platform (ERP) template for Caterpillar Dealers. The ERP solution is built on Microsoft Dynamics 365 Field Service and Project Operations integrated with Finance & Operations (F&O). The ideal candidate will lead end‑to‑end implementations, architect scalable CE solutions, and drive integrations across enterprise systems, ensuring compliance with Microsoft standards while guiding organizations through digital transformation initiatives. Additionally, the candidate will contribute to solutioning and developing D365 CE templates for implementation.

Product Vision & Strategy Define and own Dynamics 365 CE product vision and roadmap across Field Service and Project Operations. Translate business requirements into secure, high‑performing CE solutions aligned with Caterpillar’s customer engagement strategies. Partner with stakeholders to define customer journeys, omnichannel service strategies, scheduling, and reporting frameworks . Drive integration strategies between CE, F&O, third‑party, and legacy systems (including Dual Write and Dataverse). Partner with Finance, PMO, Operations, and IT stakeholders to define project lifecycle, costing models, revenue recognition, billing methods, and compliance frameworks. Drive solution alignment across Project Operations, Finance, Supply Chain, and HR modules. Champion adoption of Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Fabric for advanced CE reporting and analytics. System Ownership Configure and manage CE modules including Field Service and Project Operations (Lightweight and Integrated Deployment) to meet Caterpillar dealer needs. Stay current with Microsoft D365 CE updates and recommend enhancements that improve service delivery and customer engagement . Manage functional and technical interfaces, ensuring seamless integration with D365 Finance & Operations for GL, AR, AP, Cost Accounting, and Financial Reporting, ISV solutions, and Power Platform.

Definition Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit and document CE requirements. Conduct gap/fit analysis across Field Service and Project Operations workstreams , ensuring compliance with Caterpillar’s standards. Prepare technical documentation and training materials for engineering teams, alongside non‑technical presentations for stakeholders. Communicate dealer and customer feedback to technology teams to improve CE product quality and roadmap alignment. Delivery & Execution Prepare test scripts and validations to conduct CRP, UAT, SIT, and support go‑live activities. Perform volume testing, regression testing, and end‑to‑end integration testing by modeling real‑world service scenarios . Lead backlog prioritization, sprint planning, and Agile ceremonies to ensure delivery excellence in CE projects. Provide support to architects and engineers by fulfilling testing requests, preparing reports, and offering technical assistance. Release Management Partner with cross‑functional teams to manage release dependencies and clarify CE requirements. Manage DevOps