Assoc. Principal, End User Experience

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.   Royal Caribbean Group’s Transformation Hub team has an exciting career opportunity for a full time Associate. Principal, End User Experience reporting to the Director Product Management.    This role will work onsite in Miami, FL.     Position Summary / Job Purpose: The Source-to-Pay (S2P) Business Transformation Associate Principal is responsible for driving business adoption, process transformation, and continuous improvement across the S2P ecosystem. This role serves as a strategic partner to business stakeholders, product owners, and leadership teams, helping maximize the value of Oracle Fusion through governance, change management, training, communications, process optimization, automation, and AI enablement initiatives.   This role leads efforts to improve business processes, enhance user adoption, define future-state operating models, establish performance metrics, and support large-scale transformation programs. The role combines business relationship management, functional expertise, organizational change management, and strategic planning to ensure the organization continuously evolves and realizes value from its ERP investment.   Essential Duties and Responsibilities: Business Relationship Management

Serve as a trusted advisor to Supply Chain, Legal, Audit, Finance, Accounts Payable, and other business stakeholders. Build strong partnerships across functional areas to understand business priorities, challenges, and improvement opportunities. Facilitate alignment between business strategy, operational goals, and Oracle Fusion capabilities. Manage stakeholder expectations and ensure business value realization. Audit, Compliance, and Governance Support audit, compliance, and internal control initiatives across Source-to-Pay processes. Monitor adherence to governance standards, policies, and approved operating procedures. Assist with control documentation, audit evidence collection, and remediation activities. Promote best practices that strengthen compliance and operational discipline.

Change Management and Communications

Develop and execute change management strategies supporting S2P enhancements and transformation initiatives. Create communication plans and stakeholder engagement programs. Coordinate organizational readiness activities for new processes, solutions, and releases. Drive awareness and adoption of new capabilities across the enterprise. Training and User Adoption Design and deliver functional training programs, workshops, job aids, and user guides. Develop role-based learning strategies that improve system proficiency. Measure adoption effectiveness and identify opportunities to increase utilization of Oracle Fusion capabilities. Partner with business leaders to improve change acceptance and end-user engagement. KPI Reporting and Benchmarking Define, monitor, and analyze key performance indicators associated with Source-to-Pay operations. Collaborate with BI Analysts/Developers to develop executive dashboards and reporting frameworks to measure adoption, efficiency, compliance, and business outcomes. Establish internal and external benchmarks to evaluate process performance and identify improvement opportunities. Present insights and recommendations to business and executive leadership.